POSTAL SERVICES ACT: SUBSIDIARY LEGISLATION (CHAPTER 470 )

These Regulations may be cite as the Postal Services (courier Service) (Licence) Regulations, 2003. These Regulations shall come into operation on the expiration of 14 days after the date of publication of the Regulations in the Gazette.

2. Interpretation

In these Regulations, unless the context otherwise requires-

"Courier Service" means a service by which a document, letter, parcel or any article (other than a telegram) is conveyed from door to door without a postage stamp;

"Courier Service Licensing Committee" means the Committee established under Regulations 3;

"Corporation" has the meaning assigned to it in the Act;

"Postal articles" has the meaning assigned to it in the Act; and

"Postal services courier" means a person or corporation who is in the business of collecting and conveying postal articles.

PART II
THE COURIER SERVICE LICENSING COMMITTEE

3. Establishment of Committee

There is hereby established the Postal Services Courier Licensing Committee.

4. Composition of Committee

(1) The Courier Service Licensing Committee shall consist of the following members:

(a) the Permanent Secretary, in the ministry responsible for communications, who shall be the Chairperson;

(b) two persons nominated by the Ministry responsible for communications;

(d) one person from the Department of Civil Aviation;

(e) one person nominated by the ministry responsible for legal affairs; and

(f) one person from private courier service operators.

(2) The members of the Courier Service Licensing Committee shall be appointed by the Minister.

5. Function of Committee

(1) The Courier Service Licensing Committee shall regulate courier service business in the Republic through the issuance of licences under these Regulations.

(2) The Courier Service Licensing Committee shall have the power to issue licences to operators of courier services.

(3) The Courier Service Licensing Committee may issue a licence to an applicant on such terms and conditions as are specified under these Regulations and on payment of such fees as are out in the Third Schedule.

PART III
ADMINISTRATION

6. Register and other staff

(1) The Minister shall appoint a Register of the Courier Service Licensing Committee who shall be a public officer.

(2) The Registrar shall be responsible for-

(a) the management and administration of the Courier Service Licensing Committee; and

(b) the implementation of the decisions of the Courier Service Licensing Committee.

(3) The Minister may appoint suitable public officers to assist the Registrar.

(4) Notice of the appointment of the Registrar and other public officers to assist the Registrar shall be published in the Gazette.

7. Allowances of Committee

There shall be paid from the funds appropriated for the functions of the Courier Service Licensing Committee-

(a) such reasonable sitting and subsistence allowances for the members of the Courier Service Licensing Committee undertaking the business of the Committee at such rate as the Minister may determine; and

(b) any other expenses incurred by the Courier Service Licensing Committee in the performance of its functions.

PART IV
LICENSING

8. Prohibition of operating in courier service without licence

A person shall operate a courier service without a licence issued under this Part.

9. Application for courier service licence

(1) Subject to the provisions of these regulations, an application for a courier service licence shall be in form CSI set out in the First Schedule.

(2) Subject to sub regulation (3) the applicant shall submit the application form referred to in sub regulation (1) which shall be accompanied by the following documents:

(a) the certificate of incorporation of the operator of a courier service;

(b) state of paid up capital;

(c) Memorandum of Association or such other company forms as may reveal the true nature and identity of the company and its shareholders;

(d) details of the intended business;

(e) letter of agreement with associated companies outside the Republic for applicant intending to deal in international mail; and

(f) annual reports or audited accounts of the applicant.

(3) The applicant shall not submit the application to the Courier Service Licensing Committee unless the application is made not less than14 days before the applicant has published the intention to apply for the courier service licence in the Gazette and in the daily issue of a national newspaper.

10. Courier service licence

(1) The Registrar of the Courier Service Licensing Committee shall acknowledge receipt of the application form and submit the application to the Courier Service Licensing Committee.

(2) The Courier Service Licensing Committee shall consider the application and shall communicate its decision to the applicant not later than 60 days after receipt of an application.

(3) The Courier Service Licensing Committee shall issue a licence to operate a courier service on payment of the appropriate fee set out in the Third Schedule and subject to such conditions as the Courier Service Licensing Committee may, in consultation with the Minister, determine.

(4) The licence to operate a courier service shall specify the types of courier service business as follows:

(a) international and national;

(b) international and national (urban)

(d) rural.

11. Rural postal service

For purposes of these Regulations, the Courier Service Licensing Committee shall designate areas within the Republic as rural and urban for the purposes of licensing courier service business in such areas:

Provided that the Courier Service Licensing Committee shall designate the areas listed in the Second Schedule as urban area.

12. Suspension and cancellation of licence

(1) Subject to sub-regulation (2) where the Courier Service Licensing Committee is satisfied that a person issued with a licence to operate a courier service is conducting its courier service operations contrary to the conditions of the licence issued under Regulation 10, the Courier Service Licensing Committee shall-

(i) suspend the licence; or

(ii) cancel the licence.

(2) The Courier Service Licensing Committee shall not suspend or cancel a licence under this Regulation unless 90 says prior to the suspension or cancellation a notice has been served on the person licensed to operate a courier service stating-

(a) the contravention of the condition of the licence specifying the matters constituting the contravention;

(b) specifying the steps to be taken to remedy the contravention; and

13. Restrictions on issue of licence

The Courier Service Licensing Committee shall refuse to issue a licence to operate a courier service if satisfied that the applicant-

(a) is an undischarged bankrupt or has entered into a composition or a scheme or arrangement with the applicant's creditors which is still binding;

(b) has within a period of five years immediately preceding the date of the application been convicted of an offence against the Bankruptcy Act; or

(c) has within a period of five years immediately preceding the date of the application, had a licence issued under these Regulations cancelled.

14. Appeals

(1) A person aggrieved by the Courier Service Licensing Committee's refusal to register a person, or its decision to suspend or cancel a licence, may appeal to the Minister within 30 days after the decision in form CS3 of the First Schedule.

(2) A person who is not satisfied with the decision of the Minister under sub regulation (1) may appeal to the High Court.

15. Fees

The fees set out in the Third Schedule shall be paid for the types of licences stated therein.

FIRST SCHEDULE

[Regulation 8]

POSTAL SERVICES ACT

The Postal Services (Courier Service) (Licence) Regulations, 2003

FORM CS1

[Regulation 10]

Application No. .............................

APPLICATION FOR COURIER SERVICE LICENCE

Application Fee .............. Receipt No. ............. of ........

A. Business Particulars

1. Name of Applicant :...................................

2. Certificate of Incorporation No . ...............................

3. Registered Premises of business in Zambia: ......................................

4. Postal Address: ....................................

5. Telephone No. .....................................

6. Telex No. .........................................

7. Registered Trade Mark No. .............................

B. Nature of Business

1. Give a brief description of the type of business to be carried out

National

Urban

................................................

Rural

...............................................

................................................

International

................................................

2. Give details of transport fleet or any alternative arrangements for the movement of mail:

...............................................

C. Quality of Service

1. Do you intend to operate a "Trade and Truck Service"? If so, give brief particulars of the system's operation:

................................................

2. What are your projected delivery standard for-

	Days/Hours
(i) items posted for/or received delivery within the same city/town	................................................................
(ii) items posted in Zambia for delivery within Zambia	................................................................
(iii) letters received from other countries for delivery at towns other than Lusaka within Zambia	................................................................

N.B: You may give a breakdown on an attached sheet for individual towns within Zambia.

3. Are you prepared to commit your firm to offering a guaranteed service to the public in terms of expected delivery in times and security of mail?

..................................................

...................................................

..................................................

D. Particulars of Premises

Give a brief description of your network and storage facilities available

...................................................

..................................................

E. Sector/Destinations applied for:

..................................................

...................................................

F. Any other relevant information

..................................................

Date:.................... Signature: ....................

Office Stamp

Note:

1. Attach copies of a valid certificate of incorporation, statement of paid up capital, Memorandum of Association of Companies Form No. 2.

2. Attach list of your proposed tarrifs.

3. Information given is subject to verification by the Registrar.

POSTAL SERVICES ACT

The Postal Services (Courier Service) (Licence) Regulations, 2003

FORM CS 2

COURIER SERVICE LICENCE

[Regulation 10]

In accordance with the Postal Service Act, this licence is issued to:

(Name of Licence): ..................................... of ............................................................................................

(Postal and Physical address): ................................

...................................................

In accordance with the terms and conditions specified in the Regulations and to the following-

....................................................

Licence Fee paid: ....................... Expiry Date: .........

Lusaka, this ............... day of .........................

.........................

Courier Service Licensing Committee

For/Minister of Transport and Communications

POSTAL SERVICES ACT

The Postal Services (Courier Service) (Licence) Regulations, 2003

FORM CS 3

APPEAL TO MINISTER

[Regulation 14]

The following ............................................

Hereby appeals against the decision of the Courier Service Licensing Committee to refuse to register/to suspend or cancel a licence made on .....................................................................................................

Ground of Appeal-

.................................................................................................................................................................................................................................................................................................................................................................................................................................

..............

Appellant

Date: ........

SECOND SCHEDULE

[Regulation 11]

URBAN AREAS

Chililabombwe

Chingola

Chisamba

Choma

Kabwe

Kafue

Kalomo

Kalulushi

Kapiri Mposhi

Kitwe

Livingstone

Luanshya

Lusaka

Mazabuka

Monze

Mufulira

Ndola

Pemba

Zimba

THIRD SCHEDULE

[Regulation 15]

PRESCRIBED FEES IN UNITS

	Sector	Licence Fees	Annual Fees
1.	International and National	333,333	166,666
2.	International and National (Urban)	277,777	138,888
3.	National (Urban and Rural)	138,888	69,444
4.	National (Urban)	138,888	69,444
5.	National (Rural Areas)	55,555	27,777

POSTAL SERVICES (FEES AND CHARGES) REGULATIONS

[Section 47]

Arrangement of Regulations

Regulation

1. Title

2. Fees

SCHEDULE

SI 92 of 2004.

1. Title

These Regulations may be cited as the Postal Services (Fees and Charges) Regulations, 2004.^{These Regulations shall come into operation on the expiration of 14 days after the date of publication of these Regulations.24}

2. Fees

The fees set out in the Schedule shall be paid in respect of the items stated therein.

SCHEDULE

[Regulation 2]

FEES AND CHARGES PAYABLE IN RESPECT OF MAIL AND PARCEL POST

1.0 DOMESTIC MAIL

WEIGHT STEPS	LETTER	PRINTED MATTER	AEROGRAMMEPOST CARD
	Fee units	Fee Units	Fee Units
Not exceeding 30g	8.3	5	7.55
Not exceeding 50g	10	7.5
Not exceeding 100g	12.5	8.3
Not exceeding 250g	13.3	10
Not exceeding 500g	15	12.5
Not exceeding 1000g	35	25.8
Each additional 250g or
Part thereof up to 2kg
For letters or 5kg for
Printed matters	5.8	4.7

1.2 DOMESTIC PARCEL POST RATES

WEIGHT	LOCAL DELIVERY	DELIVERY AT OTHER OFFICES
	Fee Units	Fee Units
Up to 1kg	37.5	56.7
Over 1kg-3kg	54.1	108.3
Over 3kg-5kg	70.8	181.7
Over 5kg-10kg	145.8	292.8
Over 10kg-15kg	216.7	364.2
Over 15kg-20kg	291.7	508.3
Over 20kg-25kg	362.5	616.7
Over 25kg-30kg	437.5	729.2

2.0 INTERNATIONAL MAIL

2.1 LETTERS

WEIGHT STEPS	ZONE A	ZONE B	ZONE C	ZONE D
	Fee Units	Fee Units	Fee Units	Fee Units
Up to 20g	12.5	14.1	15	18.3
Over 20g-100g	25.8	30.8	35.8	14.7
Over 100g-250g	51.6	62.5	66.7	83.3
Over 250g-500g	104.1	125	129.1	158.3
Over 500g-1000g	175	216.6	229.1	283.3
Over 1000g-2000g	288.9	354.2	362.5	360

2.2 SMALL PACKETS

WEIGHT STEPS	ZONE A	ZONE B	ZONE C	ZONE D
	Fee Units	Fee Units	Fee Units	Fee Units
Up to 20g	30	35.8	41.7	51.7
Over 20g-100g	41.7	56.7	67.5	84.1
Over 100g-250g	83.3	109.1	135	168.3
Over 250g-500g	150.8	160.8	259.1	344.1
Over 500g-1000g	275.8	327.5	388.8	480.8
Over 1000g-2000g	368.3	442.5	551.6	689.2

2.3 PRINTED MATTERS

WEIGHT STEPS	ZONE A	ZONE B	ZONE C	ZONE D
	Fee Units	Fee Units	Fee Units	Fee Units
Up to 20g	8.3	9.1	10	12.5
Over 20g-100g	12.5	15	20.8	58.1
Over 100g-250g	20.8	25.8	31.2	38.3
Over 250g-500g	41.7	47.9	52	68
Over 500g-1000g	61.5	83.3	88.3	110
Over 1000g-2000g	93.3	114.1	119.1	148
Over 2000g-3000g	140	171.7	176.7	220.8
Over 3000g-4000g	187.5	229.1	239.1	298.3

2.4 AREOGRAMMES

10 fee units

2.5 POST CARDS

9.1 fee units

3.0 ZONE FOR INTERNATIONAL OUT-GOING MAIL

ZONE A	ZONE B	ZONE C	ZONE D
SADC	The rest of Africa	Europe, Middle East	America, West Indies
Countries	Apart from SADC	East and India	and Oceanic Australia
			and East Asia

4.0 RATES FOR INTERNATIONAL SURFACE POSTAGE

WEIGHT UP TO (GRAMS)	LETTER	PRINTED MATTERS	SMALL PACKETS	POST CARD
	Fee units	Fee units	Fee units	Fee units
20	8.3	6.2	6.2	7
100	15	10.4	8.3
250	25.8	15	10.4
500	56.7	31.2	25.8
1000	67.5	46.7	41.6
2000	72.5	56.7	56.6
3000	-	88.3
4000	-	109.1
5000	-	140

POSTAL SERVICES ACT (COMMENCEMENT) ORDER

[Section 1]

Arrangement of Paragraphs

Paragraph

1. Title

2. Commencement of Act No. 22 of 2009

SI 104 of 2009.

1. Title

This Order may be cited as the Postal Services Act, (Commencement) Order,2009.

2. Commencement of Act No. 22 of 2009

The Postal Services Act, 2009, shall come into operation on the date of publication of this Order.

{mprestriction ids="2,3,5"}

POSTAL SERVICES (GENERAL) REGULATIONS

[Section 94]

Arrangement of Regulations

Regulation

PART I
PRELIMINARY PROVISIONS

1. Title

2. Interpretation

PART II
LICENSING

3. Categories of postal and courier operations

4. Application for licence

5. Request for information

6. Rejection of application for licence or registration

7. Issuance of licence

8. Non-commencement of business

9. Change of details

10. Amendment of licence or registration

11. Transfer of licence

12. Renewal of licence or registration

13. Application for duplicate licence or registration

14. Suspension or cancellation of licence or registration

15. Reserved postal services

16. Universal postal and courier services

17. Application for registration of subsidiary and agent of Corporation

18. Certificate of registration of agent or subsidiary of Corporation

PART III
OBLIGATIONS OF LICENSEE

19. Operating premises

20. Quality of service standards

21. Collaboration and interconnection agreements

22. Rates and tariffs

23. Safety measures

24. Display of logo

25. Confidentiality and integrity of postal articles

26. Opening postal articles

27. Postal security and safety

28. Liability for loss of postal articles

29. Compensation scheme

30. Complaints against licensees

31. Taxation of postal articles

32. Prohibited articles

33. Undelivered postal articles

PART IV
GENERAL PROVISIONS

34. Provision of information to Authority

SI 31 of 2016,

SI 47 of 2020.

PART I
PRELIMINARY PROVISIONS

1. Title

These Regulations may be cited as the Postal Services (General) Regulations, 2016.

2. Interpretation

(1) In these Regulations, unless the context otherwise requires-

"article" includes a letter, message or information, direction to pay an amount of money, or any other matter or thing that is capable of transmission through a post office;

"Authority" means the Zambia Information and Communications Technology Authority provided for under section four of the Information and Communications Technology Act, 2009;

"Commissioner-General" means the Commissioner-General of the Zambia Revenue Authority;

"Corporation" means the Zambia Postal Services Corporation provided for under section 19 of the Act;

"courier service" has the meaning assigned to it in the Act;

"foreign postal administration" means a postal administration outside Zambia;

"international" in relation to an article, means an article that is intended to be transmitted, or which is in the course of transmission, by an international service;

"international service" means a postal service performed by an operator in respect of a postal article posted within Zambia to an addressee outside Zambia, or a postal article posted outside Zambia to an addressee in Zambia, for delivery or re-transmission to a place within Zambia;

"licence" means a licence to provide a reserved or unreserved postal service and "licensee" shall be construed accordingly;

"mailbag" includes a form of container or receptacle in which postal articles in the course of transmission by post are enclosed by a postal operator in Zambia or a foreign postal operator for the purpose of conveyance by post, whether or not it contains the postal articles;

"parcel" means an article that is offered for transmission by post as a parcel or an article that is in the course of transmission by parcel post;

"post" in relation to transmission of postal articles, means a system for the collection, dispatch, conveyance, handling and delivery of postal articles;

"postal service" has the meaning assigned to it in the Act; and

"user" means a sender, addressee or a potential user or consumer of a service or product.

(2) For the purposes of these Regulations-

(a) a postal article is considered as posted or collected when the postal article-

(i) is collected from the customer's premises by a postal or courier service operator;

(ii) is delivered to the premises of a postal or courier service operator by the customer and handed over to a postal officer or other person authorised to receive the postal article;

(b) a postage stamp, franking machine impression and an official operator's receipt denotes postage or certificate of posting;

(c) a postal article is taken to be in the course of transmission from the time it is posted in accordance with paragraph (a) to the time it is delivered to the addressee; and

(d) a postal article shall be considered to be delivered to the addressee when the postal article is-

(i) delivered at the physical address or premises to which it is addressed or re-directed for delivery;

(ii) delivered into a post office box or private bag installed at a post office or customer's physical address or premises;

(iii) delivered to a box or receptacle designated by the occupier of the premises for delivery of postal articles addressed to a person at the premises; or

(iv) delivered to the addressee's agent or to any other person authorised to receive the postal article.

PART II
LICENSING

3. Categories of postal and courier operations

A licence shall be issued in respect of unreserved postal services specified in the Second Schedule.

4. Application for licence

(1) A person intending to operate an unreserved postal service shall apply to the Authority for a licence in Form I set out in the First Schedule.

(2) The Authority shall, in considering an application for a licence, take into account-

(a) the technical and financial capability of the applicant;

(b) the public interest to be served by the grant of the licence;

(d) the need to protect the interests of users of postal and courier services and promote the development of services that are responsive to consumer needs; and

(e) the need to stimulate fair competition and encourage research and the advancement of postal technology.

(3) The Authority shall ensure that a licence is granted on first come first served basis.

5. Request for information

The Authority may request an applicant to submit information in relation to an application in Form II set out in the First Schedule.

6. Rejection of application for licence or registration

(1) The Authority shall reject an application for a licence or registration if the applicant-

(a) fails to meet the requirements of the Act;

(b) fails to provide the information requested by the Authority within the specified period; or

(2) The Authority shall, where it rejects an application, inform the applicant within seven days of the decision in Form III set out in the First Schedule.

7. Issuance of licence

(1) The Authority shall, where the applicant meets the requirements of the Act, issue a licence in Form IV set out in the First Schedule.

(2) A licence is valid for five years.

8. Non-commencement of business

(1) A licensee or a registered subsidiary or agent of the Corporation shall commence the provision of services within 30 days from the date of registration or issuance of the licence.

(2) A licensee or agent or subsidiary of the Corporation that is not able to commence the business for which the licence or registration is issued shall notify the Authority in Form V set out in the First Schedule.

9. Change of details

A licensee or agent or subsidiary of the Corporation shall, where there are changes in respect of the details of the licensee, agent or subsidiary of the Corporation, inform the Authority in Form VI set out in the First Schedule.

10. Amendment of licence or registration

(1) The Authority may, on its own motion or upon application by a licensee, agent or subsidiary of the Corporation, amend a licence or registration where-

(a) some other person succeeds to the interest in the business of the licensee or agent or subsidiary of the Corporation;

(b) the business to which the licence or registration relates changes; or

(2) An application for the amendment of a licence or registration shall be made in Form VII set out in the First Schedule.

(3) The Authority shall communicate its decision to the applicant within 14 days of receipt of the application for the amendment of the licence.

11. Transfer of licence

(1) A licence shall be used solely by the holder and is not transferable to any other person without the prior approval of the Authority.

(2) An application for approval to transfer a licence shall be made to the Authority in Form VIII set out in the First Schedule.

(3) The Authority shall, within 30 days of receipt of an application for the transfer of a licence-

(a) approve the transfer of the licence if the applicant meets the requirements of the Act; and

(b) endorse on the licence the details of the new holder of the licence.

(4) The Authority shall reject an application for the transfer of a licence if the applicant fails to comply with the conditions for the grant of the licence, and the provisions of the Act and the guidelines issued by the Authority.

(5) The Authority shall, where it rejects an application to transfer a licence under sub-regulation (4), inform the applicant in Form III set out in the First Schedule.

12. Renewal of licence or registration

An application for the renewal of a licence or registration shall be made in Form IX set out in the First Schedule at least-

(a) six months before the expiry of the licence, for the Corporation, its agent or subsidiary; and

(b) three months before the expiry of the licence, for a licensee.

13. Application for duplicate licence or registration

An application for a duplicate licence or registration shall be made in Form X set out in the First Schedule.

14. Suspension or cancellation of licence or registration

(1) The Board shall, where it-

(a) intends to suspend or cancel a licence or registration, notify the licensee or holder in Form XI set out in the First Schedule; and

(b) suspends or cancels a licence or registration, notify the licensee or holder in Form XII set out in the First Schedule.

(2) The Board shall, where it suspends or cancels a licence or registration, endorse the cancellation or suspension on the licence or registration.

15. Reserved postal services

(1) The Authority shall issue a licence to the Corporation for the provision of reserved postal services in Form XIII set out in the First Schedule.

(2) The reserved postal services in the licence referred to in sub-regulation (1) shall include the reserved postal services specified in the First Schedule to the Act.

(3) The Corporation shall provide the postal and courier services specified in its licence.

(4) Postage stamps, aerogramme and international reply coupons issued by the Corporation shall bear the official Coat of Arms or the words, "Republic of Zambia" or "Zampost".

(5) The Corporation shall use the words "Post Office" on its designated postal outlets or business premises.

16. Universal postal and courier services

(1) The Corporation shall provide universal postal and courier services specified by the Authority in consultation with the Minister.

(2) The Authority may, by endorsement on a licence, require another licensee to provide any or all the universal postal and courier services provided by the Corporation.

(3) The Authority may provide targets to facilitate the achievement of universal service and in providing the targets, the Authority shall consider the-

(a) measurable quality of service standards;

(b) accessibility and affordability of services;

(d) evolution in technological, economic and social environments.

17. Application for registration of subsidiary and agent of Corporation

An agent or subsidiary of the Corporation shall apply for registration in Form XIV set out in the First Schedule.

18. Certificate of registration of agent or subsidiary of Corporation

The Authority shall, within 14 days of the date of receipt of the application for registration issue a certificate of registration of a subsidiary or agent of the Corporation in Form XV set out in the First Schedule if the applicant meets the requirements of these Regulations.

PART III
OBLIGATIONS OF LICENSEE

19. Operating premises

(1) A licensee shall operate from permanent premises that have the following amenities and facilities-

(a) counters for the acceptance and delivery of postal articles from the public;

(b) convenience rooms, lobbies and galleries for the comfort and convenience of customers;

(d) adequate and secure storage facilities for postal articles awaiting conveyance and delivery.

20. Quality of service standards

(1) A licensee shall comply with guidelines on quality of service and standards of performance and customer care issued by the Authority.

(2) A licensee shall display the approved quality of service standards referred to in sub-regulation (1) for public information in a conspicuous place at the place of business.

21. Collaboration and interconnection agreements

(1) A licensee may enter into agreements with other licensees for the purpose of collaboration and interconnection of services or networks in accordance with the provisions of the Act and the Competition and Consumer Protection Act, 2010.

(2) A licensee shall negotiate and enter into collaboration or interconnection agreements voluntarily and for mutual commercial benefit.

(3) A licensee shall, in allowing interconnection onto and through its network, grant access on an equal basis and in a non discriminatory manner.

(4) A licensee that intends to enter into a collaboration or interconnection agreement shall file the interconnection or collaboration agreement with the Authority for approval.

22. Rates and tariffs

(1) A provider of reserved service shall submit the rates and tariffs it intends to charge for service to the Authority for approval.

(2) The Authority shall approve the rates and tariffs submitted by a licensee under sub-regulation (1) if they are based on the cost of efficient service provision and cover reasonable costs and rate of return and meet the requirements of these Regulations.

(3) Rates and tariffs shall not-

(a) contain any discount which prejudices, in an anticompetitive manner, the opportunities of other operators in the postal and courier service market; and

(b) create any disadvantage for users of postal or courier services of the same type.

(4) The Authority shall, in approving the rates and tariffs for postal and courier service, have regard to the cost of compliance with the basic operating conditions in the sector in addition to the costs of postal and courier service provision throughout Zambia.

(5) A licensee shall display the approved tariffs in a conspicuous place at the place of business.

23. Safety measures

A licensee shall, in respect of its postal systems, tools, equipment and installations operated, maintained or used by or for the benefit of the licensee, take proper and adequate safety measures to safeguard property and human life.

24. Display of logo

A licensee shall have and display its logo on its correspondence, at its business premises and on its transportation used in the provision of postal and courier services.

25. Confidentiality and integrity of postal articles

A licensee is responsible for the secrecy of correspondence and the confidentiality and integrity of postal articles conveyed by the licensee.

26. Opening postal articles

(1) A licensee shall, at all times, ensure that-

(a) a postal article is not opened or tampered with in any manner during conveyance;

(b) a postal article is delivered to the intended addressee; and

(2) A licensee may open a postal article-

(a) to facilitate the determination of the tax payable on the postal article, upon request made by the Commissioner-General;

(b) for verification and control for security purposes by relevant authorised Government officers;

(c) where the licensee determines that the postal article is undeliverable and is designated for destruction by the Authority or licensee; and

(d) if the postal article is a prohibited article.

(3) A licensee shall not intentionally delay the dispatch of, or open, a postal article in the course of its conveyance.

(4) Sub-regulation (2) does not apply to the delay or the opening of a postal article in accordance with-

(a) the Act or any other written law;

(b) an order under a warrant issued by a court; or

(5) A licensee who fails to comply with sub-regulation (1) shall make good any damage or loss that arises due to the failure.

27. Postal security and safety

A licensee shall-

(a) ensure mail integrity and security and prevent loss, damage, theft or pilferage of postal articles in the licensee's custody and control; and

(b) comply with the postal and courier security standards prescribed under the Standards Act.

28. Liability for loss of postal articles

(1) A licensee is responsible for a postal article received for conveyance or delivery by the licensee and shall pay the compensation approved by the Authority to the sender of the article for loss or damage to the postal article or failure or omission to guarantee the safety and integrity of the postal article.

(2) A sender and addressee of a postal article is entitled to compensation by a licensee for any loss or damage suffered in respect of the postal article.

(3) A licensee is liable for the loss or damage of a postal article which is due to an omission, act, neglect or default of the licensee in the receipt, conveyance, delivery or any other dealing with the postal article.

(4) The amount recoverable in relation to a postal article of any description shall not exceed-

(a) the market value of the postal article at the time of dispatch; or

(b) the maximum amount payable under the licensee's compensation scheme in respect of that article.

(5) Where two possible amounts are recoverable under sub-regulation (2), the higher amount shall be awarded to the sender, unless otherwise provided in these Regulations.

(6) For purposes of claiming damage or loss, it shall be presumed, unless the contrary is shown, that the loss of or damage to the article was due to a wrongful act, neglect or default of the licensee.

29. Compensation scheme

(1) A licensee shall establish a compensation scheme to compensate its customers for loss of, or damage to, registered postal articles.

(2) A licensee shall display, in a conspicuous place at its business premises, its policy on liability in relation to postal articles.

30. Complaints against licensees

(1) A licensee shall establish a mechanism by which customers may make complaints concerning the service rendered by the licensee.

(2) The complaint handling mechanism referred to in sub-regulation (1) shall make provision for the-

(a) notification to consumers of their right to complain about the quality of service or any other matter;

(b) complaint format or method of making complaints; and

(3) A licensee shall, within 30 days of adoption of its complaint handling mechanism, file it with the Authority for approval.

31. Taxation of postal articles

(1) Customs and excise duties are payable in respect of goods contained in postal articles that are brought into or sent out of Zambia by post.

(2) A licensee may perform, for purposes of customs and excise duty, any of the duties of an importer, exporter or person removing the goods.

(3) Duties chargeable on imported goods and other charges payable in respect of postal articles may be recovered by a licensee as a civil debt due and owing to the licensee.

(4) In any proceedings for the recovery of any charges payable under sub-regulation (3), a certificate of the licensee concerned, of the amount of the charges, is evidence of that fact.

32. Prohibited articles

(1) The following articles shall not be conveyed or delivered by postal service-

(a) obscene or immoral articles;

(b) articles that are prohibited for importation or circulation in the country of destination;

(c) articles which, by their nature or packing, may expose an official or the general public to danger, or soil or damage other postal articles or postal equipment;

(d) radioactive materials and other dangerous substances;

(e) live animals;

(f) coins, bank notes, precious stones and other minerals;

(g) articles bearing fictitious stamps or counterfeit or unauthorised impressions of a franking machine; or

(h) any article for export, import or carriage prohibited under any written law.

(2) Despite sub-regulation (1), prohibited postal article may be conveyed by post in the manner specified in the Third Schedule.

(3) A licensee shall display a list of prohibited articles in a conspicuous place at the place of business.

33. Undelivered postal articles

(1) A licensee shall file with the Authority its procedure for the disposal of uncollected or undeliverable postal articles.

(2) A postal article shall be retained by the Corporation at the post office of delivery for a maximum period of 30 days after three attempts to deliver to a physical address.

(3) An article shall be retained in a post box for a period of 30 days, and if the article remains unclaimed after the 30 day period, it shall be considered undeliverable and sent to the Return Letter Office and disposed of in accordance with the Corporation's disposal procedure referred to in sub-regulation (1).

PART IV
GENERAL PROVISIONS

34. Provision of information to Authority

A licensee shall submit to the Authority, in such manner and at such times as the Authority may request, such documents, accounts, financial data, estimates, returns, reports or any other information that the Authority may require for purposes of these Regulations.

35. Annual return

An annual return shall be made in Form XVI set out in the First Schedule.

36. Fees

The fees prescribed in the Second Schedule are payable for the matters specified in that Schedule.

37. General penalty

A person who contravenes any provision of these Regulations for which a specific penalty has not been provided commits an offence and is liable, upon conviction, to a fine not exceeding two thousand five hundred penalty units or to imprisonment for a period not exceeding two years, or to both.

FIRST SCHEDULE

[Regulations 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 32 and 35]

PRESCRIBED FORMS

FORM I

[Regulation 4(1)]

(To be completed in triplicate)

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

APPLICATION FOR POSTAL SERVICES LICENCE
Please complete in block letters	Shaded fields for official use only	Application No.
Date and Time
Information Required	Information Provided
PART I PARTICULARS OF APPLICANT

1.	(a) Name of business entity
(b) Registration No.
(c) Tax Payer Identification No.
2.	Type of business entity
3.	Business premises
(a) Physical Address:
(b) Postal Address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
(h) Province:

SCOPE OF SERVICE
4.	Type of courier service	International and domestic courier operations		Domestic courier operations	Local courier operations

5.	Description of postal service
6.	Describe the manner of collection, conveyance and delivery of postal articles
7.	Transport arrangements
8.	Area of coverage:	Geographical location	Spread of postal service

9.	Location of premises and facilities
10.	Indicate the technical and financial capacity of the applicant to operate and provide the services for which the licence is sought
11.	Information indicating the public interest that shall be served by the postal service for which the licence is sought
12.	Has the applicant or any of its associates- (a) been adjudged insolvent by a court in Zambia or elsewhere? .................................................................................................................................. .................................................................................................................................. (b) had a liquidator, receiver of property or judicial manager appointed in relation to any of its property? .................................................................................................................................. .................................................................................................................................. (c) instituted proceedings for its voluntary winding up within the last ten years in Zambia or elsewhere? .................................................................................................................................. .................................................................................................................................. (d) been investigated or subjected to proceedings by any government agency, regulatory authority or professional association within or outside Zambia? .................................................................................................................................. .................................................................................................................................. .................................................................................................................................. (e) been or currently the subject of any litigation in Zambia or elsewhere which may have a material effect on its resources or ability to comply with any provision of the Act? .................................................................................................................................. ..................................................................................................................................
13.	UNDERTAKING (1) I undertake, in providing a courier service for reserved postal services, to - (a) receive, collect and deliver the items referred to in item (a) of subparagraph (1) of paragraph 1 of the First Schedule to the Act; (b) track and trace the whereabouts of any item received or collected for delivery by the person's business undertaking; (c) deliver the items within a definite time, for deliveries across international borders; (d) deliver items within Zambia in compliance with the standards issued by the Authority; and (e) clear items through customs and excise, where applicable. (2) I undertake, in providing a courier service for unreserved postal services, to- (a) receive, collect and deliver the items referred to in item (b) of sub-paragraph (1) of paragraph 1 of the Second Schedule to the Act; and (b) provide the service referred to in the Second Schedule to the Act.
................................................. ................................................. Name of applicant Signature
................................................. Date

14.	DECLARATION I declare that all the information I have stated in this application is correct and truthful to the best of my knowledge and belief. I understand that submission of false information shall render the application void and that if approval is granted, it shall be revoked and the licence revoked.
WE, the undersigned Chief Executive Officer and members of the Board of Directors of ................................................................................. authorise the Authority and its authorised staff to inquire or obtain any information from any source for the purpose of determining this application.
	................................................. ................................................. Name of applicant Signature
	................................................. Date
15.	ATTACHMENTS
1	A Business Plan demonstrating the commercial viability of the operator and the service for which the licence is sought- (a) market analysis and projections; (b) financial resources and the expected sources of such funding; (c) tariff structure; (d) cash flow projections for three years; and (e) experience in the provision of similar services.
2	Latest annual financial report
3	Commercial agreements with associated companies outside Zambia, for applicants intending to offer an international postal or courier service

FOR OFFICIAL USE ONLY

Received by: ................................................. .........................................................
Officer (Name and Signature) Date

Application fee paid: ........................................ Receipt No.: ............................................................

Prepared by: .................................................................................................................................

Signature: .......................................................................................................................................

Date: ..............................................................................................................................................

Recommended by: ........................................................................................................................

Signature: .......................................................................................................................................

Date: ..............................................................................................................................................

Approved by: .................................................................................................................................

Signature: .......................................................................................................................................

Date: ..............................................................................................................................................

Licence Number: .............................................................................................................................

Remarks: ........................................................................................................................................

	OFFICIAL STAMP

FORM II

[Regulation 5]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

REQUEST FOR INFORMATION

(1) Here insert full names of applicant	To (1) .................................................................................................................
Address: ............................................................................................................
..........................................................................................................................
Reference No.: ....................................................................................................
(2) Here insert type of application	You are requested to furnish the following information or documents, within ................ days of this notice, in respect of your application for (2) ........................................:
	^(a).................................................................................................................
	(b) .................................................................................................................
	^(c).................................................................................................................
	(d) .................................................................................................................
Dated this ................................. day of .................................. 20.........

........................................................ Director-General

FORM III

[Regulations 6(2) and 11(5)]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

NOTICE OF REJECTION OF APPLICATION

(1) Here insert the full names and address of applicant	To (1) .............................................................................................................
......................................................................................................................
(2) Here insert the reference No. of the application	IN THE MATTER OF (2) ....................................................................................
You are notified that your application for (3) ....................... has been rejected on the following grounds:
(3) Here insert the type of application	(a) .............................................................................................................
(b) .............................................................................................................
^(c).............................................................................................................
	(d) .............................................................................................................

Dated this ........................................... day of ................................ 20....
.............................................................. Director-General

FORM IV

[Regulation 7(1)]

(To be completed in triplicate)

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

LICENCE FOR POSTAL SERVICE ( ) COURIER SERVICE ( )

Licence No.: ............................

Name of licensee ............................................................................................................................

Address ..........................................................................................................................................

Type and scope of postal service .......................................................................................................

.......................................................................................................................................................

Type and scope of courier service ......................................................................................................

.......................................................................................................................................................

This Licence commences on ................................... and is valid until .......................... 20....

The conditions of the licence are overleaf.

........................................................
Director-General

ENDORSEMENT OF LICENCE

This licence has, this ............................ day of ......................, 20...., been entered in the Register of Licences.

........................................................
Director-General

FORM V

[Regulation 8(2)]

(To be completed in triplicate)

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

NOTIFICATION OF NON-COMMENCEMENT OF POSTAL SERVICE ( ) COURIER SERVICE ( )

To: The Director-General

Name of Licensee/Agent/Subsidiary: .................................................................................................

Licence/Registration No. ..................................................................................................................

Date scheduled to commence business: ...........................................................................................

Type of postal service: .....................................................................................................................

Type of courier service: ....................................................................................................................

Reasons for failure to commence business: .......................................................................................

.......................................................................................................................................................

Date: ............................ Licensee/Agent/Subsidiary: ............................

Signature: ............................ Licence/Registration No.: .......................

FORM VI

[Regulation 9]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

NOTICE OF CHANGE OF DETAILS

	LICENCE/REGISTRATION NO.: .............
(1) Here insert the full names of the Licensee/Agent/ Subsidiary	To: The Director-General

(2) Here insert physical and postal address of the Licensee/Agent/ Subsidiary	I (1) .............................................................................................................. of (2) ............................................................................................................ notify your office that on the .................................... day of ............................, 20...., my (3) .................................................................................................. changed as follows:
(3) Here specify the detail which has changed	Previous Details	Current Details



Dated this ........................................ day of ..............................., 20....

........................................................ Licensee/Agent/Subsidiary

FOR OFFICIAL USE ONLY
Received by: .............................................. Name of officer	............................ Signature
Date: ........................................................, 20.................

FORM VII

[Regulation 10(2)]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

APPLICATION FOR AMENDMENT OF LICENCE ( ) REGISTRATION ( )
Please complete in block letters	Shaded fields for official use only	Application No.
Date and Time
Information Required	Information Provided
PARTICULARS OF APPLICANT

1.	(a) Name of business entity
(b) Registration No.
(c) Tax Payer Identification No.
2.	Type of business entity
3.	Business premises
(a) Physical Address:
(b) Postal Address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
(h) Province:

4.	EXISTING	PROPOSED AMENDMENT	REASONS FOR AMENDMENT



5.	Attachment
Contract of sale or acquisition of business

DECLARATION AND SIGNATURE

I declare that all the information I have stated in this application is correct and truthful to the best of my knowledge and belief. I understand that submission of false information shall render the application void and that if approval is granted, it shall be revoked and the licence revoked.

................................................. ................................................................
Name of applicant Designation

................................................. ....................................................................
Signature Date

FOR OFFICIAL USE ONLY

Date of submission: ........................................................................................................................

Application number: .......................................................................................................................

Payments receipt number: ............................................................................................................

Application accepted: ....................................................................................................................

Application rejected (Notify applicant): ............................................................................................

......................................................................................................................................................

	OFFICIAL STAMP

FORM VIII

[Regulation 11(2)]

(To be completed in triplicate)

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

APPLICATION FOR TRANSFER OF LICENCE
Please complete in block letters	Shaded fields for official use only	Application No.
Date and Time
Information Required	Information Provided
PARTICULARS OF APPLICANT

1.	(a) Name of business entity
(b) Registration No.
(c) Tax Payer Identification No.
2.	Type of business entity
3.	Business premises
(a) Physical address:
(b) Postal address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
(h) Province:
	PARTICULARS OF TRANSFEREE
1.	(a) Name of business entity
	(b) Registration No.
	(c) Tax Payer Identification No.
2.	Type of business entity
3.	Business premises
(a) Physical Address:
(b) Postal Address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
4.	Attachment
Contract of sale or acquisition of business between the current licensee and the proposed licensee

DECLARATION

................................................. ................................................................
Name Designation

................................................. ....................................................................
Signature Date

FOR OFFICIAL USE ONLY

Date of submission: ........................................................................................................................

Application number: .......................................................................................................................

Payments receipt number: ............................................................................................................

Application accepted: ....................................................................................................................

Application rejected (Notify applicant): ............................................................................................

......................................................................................................................................................

	OFFICIAL STAMP

FORM IX

[Regulation 12]

(To be completed in triplicate)

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

APPLICATION FOR RENEWAL OF LICENCE ( ) REGISTRATION ( )
Please complete in block letters	Shaded fields for official use only	Application No.
Date and Time
Information Required	Information Provided

1.	(a) Name of business entity
(b) Registration No.
(c) Tax Payer Identification No.
2.	Type of business entity
3.	Business premises
(a) Physical Address:
(b) Postal Address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
(h) Province:
4.	Have you been convicted of an offence under any law within or outside Zambia? If yes, specify details:
Nature of offence: ..........................................................................................................
Date of conviction: .........................................................................................................
Sentence: .....................................................................................................................
5.	State any particulars which have changed since your last licence or registration
....................................................................................................................................
....................................................................................................................................
....................................................................................................................................

DECLARATION

................................................. ................................................................
Name of applicant Signature

.................................................
Date

FOR OFFICIAL USE ONLY

Received by: ............................................................ .......................................................
Officer (Name and Signature) Date

Application fee: ............................ Receipt No.: ...............................................................................

Date presented to the Director-General: ..............................................................................................

Decision: .........................................................................................................................................

File No.: ........................................................

Remarks: ........................................................ .......................................................................	OFFICIAL STAMP

FORM X

[Regulation 13]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

APPLICATION FOR DUPLICATE LICENCE ( ) REGISTRATION ( )
Please complete in block letters	Shaded fields for official use only	Application No.
Date and Time
Information Required	Information Provided

1.	(a) Name of business entity
(b) Registration No.
(c) Tax Payer Identification No.
2.	Type of business entity
3.	Business premises
(a) Physical address:
(b) Postal address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
(h) Province:
4.	Attachment
Affidavit of loss, destruction or otherwise of original licence
Name of applicant (individual or authorised representative):
Signature : .................................................... Date: ............................

FOR OFFICIAL USE ONLY

Received by: ............................................................ .......................................................
Officer (Name and Signature) Date

Amount received: ............................................................................

Receipt No.: ...................................................................................

File No.: .........................................................................................

Remarks: ........................................................................................

.........................................................................................	OFFICIAL STAMP

FORM XI

[Regulation 14(1)(a)]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

NOTICE OF INTENTION TO SUSPEND OR CANCEL LICENCE ( ) REGISTRATION ( )

(1) Here insert the full names and address of the Licensee/Agent/ Subsidiary	To (1) ...........................................................................................................
.....................................................................................................................
IN THE MATTER OF (2) .................................................................................. you are notified that the Board intends to suspend /cancel your licence/ registration on the following grounds:
(2) Here insert the Licence/ Registration No.	(a) ............................................................................................................
(b) ............................................................................................................
^(c)...........................................................................................................
	(d) ...........................................................................................................
(3) Here state the address of the Director-General	Accordingly, you are requested to appear before the Director-General on the ............................................ day of ............................, 20...., at (3) ........................................................... to address the matters set out in paragraphs .................................................................................................. (above) within (4) ......................... days of receiving this notice.
Your failure to appear shall result in the cancellation of your licence.
(4) Here insert the number of days	Dated this ............................ day of ............................ 20....

	................................................................... Director-General

FORM XII

[Regulation 14(1)(b)]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

NOTICE OF SUSPENSION ( ) CANCELLATION ( ) OF LICENCE ( ) REGISTRATION ( )

(1) Here insert the full names and address of the Licensee/Agent/ Subsidiary	To (1) .......................................................................................................... .....................................................................................................................
(2) Here insert the Licence/ Registration No.	IN THE MATTER OF (2) ................................................................................. you are notified that the Board intends to suspend/cancel your licence/registration on the following grounds:
	(a) ...............................................................................................................
(b) ...............................................................................................................
^(c)...............................................................................................................
	(d) ...............................................................................................................
This Notice shall take effect on the ............... day of ............................, 20...., and is subject to the following terms and conditions:

Dated this ............................ day of ............................ 20....

............................................................................. Director-General

FORM XIII

[Regulation 15]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

LICENCE NO.: ............................

POSTAL AND COURIER SERVICE LICENCE

Name of corporation: .........................................................................................................................

........................................................................................................................................................

Business address .............................................................................................................................

Type of service ..................................................................................................................................

Issued on the ............................................................... day of ............................................. 20.........

Date of expiry ....................................................................................

This is to certify that the Corporation has complied with the provisions of section 12 of The Postal and Courier Services Act, 2009.

........................................................
Director-General

Date: .................................

FORM XIV

[Regulation 17]

(To be completed in triplicate)

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

REGISTRATION NO: ............................
APPLICATION FOR REGISTRATION OF AGENT ( ) SUBSIDIARY ( ) OF THE ZAMBIA POSTAL SERVICES CORPORATION
Please complete in block letters	Shaded fields for official use only	Application No.
Date and Time
Information Required	Information Provided

PARTICULARS OF APPLICANT
1.	Parent Company Details:
(a) Name of business entity
(b) Registration No.
(c) Tax Payer Identification No.
2.	Business Premises (Head Quarters):
(a) Physical address:
(b) Postal address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
(h) Province:
3.	Subsidiary Company Details:
(a) Name of business entity
(b) Registration No.
(c) Tax Payer Identification No.
4.	Business Premises (Head Quarters):
(a) Physical address:
(b) Postal address:
(c) Telephone No.:
(d) Fax No.:
(e) Mobile No.:
(f) Email address:
(g) District:
(h) Province
5.	Nature of Business
(a) General nature of business
(b) Principal activity
6.	Area of Coverage
List retail outlets by District

DECLARATION
I declare that all the information I have stated in this application is correct and truthful to the best of my knowledge and belief. I understand that submission of false information shall render the application void and that if approval is granted, it shall be revoked and the licence revoked.
................................................. ................................................................ Name Designation
................................................. ................................................................ Signature Date

FOR OFFICIAL USE ONLY

Date of submission: .........................................................................................................................

Application number: .........................................................................................................................

Payments receipt number: ..............................................................................................................

Application accepted (Proceed for Inspection): ...................................................................................

Application rejected (Notify applicant on deficiencies): .........................................................................

........................................................................................................................................................
	OFFICIAL STAMP

FORM XV

[Regulation 18]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

REGISTRATION NO: ............................

........................................................................................................................................................

Name of business entity: ................................................................................................................

........................................................................................................................................................

Business address .............................................................................................................................

Issued on the ................................................... day of ................................................ 20.................

Date of expiry ..................................................................................................................................

This is to certify that the person has complied with the provisions of section 12 of the Postal and Courier Services Act, 2009.

...............................................................
Director-General

Date: .....................................

FORM XVI

[Regulation 34]

The Postal Services Act, 2009

(Act No. 22 of 2009)

The Postal Services (General) Regulations, 2016

LICENCE NO.: ............................

ANNUAL RETURN

Surname: .........................................................................................................................................

First name(s) ...................................................................................................................................

Name of firm/business: .....................................................................................................................

Address ...........................................................................................................................................

Given on the ......................................................... day of ............................................. 20.............

Date of expiry ..................................................................................................................................

This is to certify that the person named on this Certificate has complied with the provisions of section 12 of the Postal and Courier Services Act, 2009 and the Postal and Courier Services Regulations, 2014.

........................................................... .....................................................................
Chairperson Registrar

Date: ........................................................... Date: ....................................................

NOTES:

1. This Certificate is not valid unless it bears the seals of the Courier operators.

2. This Certificate shall be issued to a Postal Courier agent registered under the Act.

SECOND SCHEDULE

[Regulations 3 and 36]

[Second Sch subs by reg 2 of SI 47 of 2020.]

PRESCRIBED FEES

No.	Type of service	Duration	Application Fee (Fee units)	Initial Fee (Fee units)	Annual Fee
1.	Public postal operator	25 years	Nil	250,000	0.25% GAT
2.	International and domestic courier	5 years	6,667	100,000	1% GAT
3.	Domestic courier	5 years	6,667	50,000	1% GAT
4.	Local courier	5 years	6,667	33,333	1% GAT

THIRD SCHEDULE

[Regulation 32]

Description of article	Qualification for acceptance
Dangerous drugs	By insured parcel post but only if sent for medical or scientific purposes to a country which admits such drugs when sent for those purposes
Live bees, leeches, silk worms, parasites or destroyers of noxious insects used for the purpose of controlling those insects	By letter post if addressed to officially recognised institutions
Any postal article enclosed in an envelope with an open panel	By domestic service only
Paper money not crossed for payment solely through post bank	(a) For transmission by domestic service by registered letter or registered parcel post
(b) For transmission by international service by registered letter post or insured letter post or insured parcel post
Jewellery and similar valuables	By insured letter post or insured parcel post
Any postal article bearing the word "registered" or any other article which by these regulations is required to be registered or subjected to the provisions of these regulations and is of a monetary value	By registered post
Deleterious liquids perishable biological substances, or other similar substances	By letter post at the letter rate of postage only if sent for medical examination or analysis to recognised medical practitioners or qualified veterinary surgeon
Flammable liquids	Having a flash point of 332 degrees celsius or above but lower than 65 degrees celsius; maximum amount one litre
Radioactive materials	Small quantities suitably packed, provided that when made up for the post, radiation measured at the outside surface of a package does not exceed 10 mill roentgen per 24 hours - by letter post at letter rate of postage
Any article liable to customs duty	To countries which permit by law or regulations, the importation of such articles by post, and by registered post if the law or regulations of the country or place of destination so requires
Advertisements and publications relating to the treatment of general diseases or any preparation for its prevention, care or relief	If addressed to duly qualified medical practitioners or chemists

POSTAL SERVICES (POSTCODE) REGULATIONS

[Section 94]

Arrangement of Regulations

Regulation

1. Title

2. Interpretation

3. Postcode

4. Regulation of postcodes

5. Obligation of licensee

6. Publication of postcodes

SCHEDULE

SI 4 of 2017.

1. Title

These Regulations may be cited as the Postal Services (Postcode) Regulations, 2017.

2. Interpretation

In these Regulations, unless the context otherwise requires-

"Authority" means the Zambia Information Communications Technology Authority provided for under section 4 of the Information Communication Technologies Act, 2009;

"postcode" means a series of digits or unique identifier appended to postal address identifying a locality or mail delivery area and "postal code" shall be constructed accordingly.

3. Postcode

The Postcode System for the Republic is based on the technical model as set out in the Schedule.

4. Regulation of postcodes

(1) The Authority is the sole entity that shall, regulate, allocate, manage and disseminate postcodes in Zambia.

(2) The Authority shall regulate the publication of the postcode list and ensure the public access the appropriate postcodes.

(3) Non-targeted citizens and companies may continue to operate for private haulage transactions only.

5. Obligation of licensee

The licensee shall ensure that postal articles received at its network includes street name, house number and a postcode as an element of identification of an area where an addressee can be located.

6. Publication of postcodes

The licensee shall ensure that postal articles received at its network includes street name, house number and a postcode as an element of identification of an area where an addressee can be located.

The Authority shall maintain and manage the national address database in the form of an-

(a) arrangement of address information in the address database; and

(b) address and postcode map which shows the boundaries of address and postcode areas, the names for streets, the starting end points of streets, the coordinates where possible and major facilities and landmarks.

SCHEDULE

[Regulation 3]

TECHNICAL MODEL FOR POSTCODES

1. Model Basis

(a) the postcode model is based on the existing Provincial and District boundaries of Zambia;

(b) within each district, the elements of a route-based model, spatially based model and fixed grid reference model shall be combined to form a hybrid model that uniquely identifies delivery areas and delivery points; and

2. Model Nomenclature

The nomenclature is: AA NN NN AA (e.g. CB1012AB)

Where: {A = Alpha-character and N = Numeric character}

(a) Level 1 - Province

(i) [AA NN NN AA] shall be referred to as the Provincial Identifier with each of the 10 Provinces of Zambia being identified by its ISO Code.

(ii) The following exceptions apply with regards to the Provincial.

#	Province Name	ISO Code	Proposed Change	Reasons
1.	Southern	SO	SN	To avoid confusing letter "˜O"™ with digit zero
2.	Northern	NO	NN	Same as Southern
3.	Copperbelt	CO	CB	Same as Southern plus increased memorability
4.	Muchinga	Nil	MU	New Province
(iii) Complete Provincial Identifier Map based on ISO Code and Exceptions.

(b) Level 2 - District

(i) [AA NN NN AA] is the District Identifier with each District being allocated a specific number range from 10 to 99 based on the relative size of district in terms of surface area.

(ii) individual districts within each province shall be distinguishable by the number range, with the provincial capital being allocated the first number range, from 10 as a general rule.

(i) at the district level, a 10 km grid reference system shall be introduced.

(ii) the 10 km postcode grid shall originate from the Grid Cell Reference of the official Zambian Map.

(iii) the Postcode grid cells shall be numbered from 10 to 99, starting with the cell in which the main post office falls, moving due North and then in a clockwise direction as shown in the example below.

Where the surface area of a district requires more than 99 grid cells, the next number in the range allocated to that district will be used to number the remaining grid cells starting with 11, to avoid confusing it with the cell in which the main post office is located.

(d) Level 4 - Street

(i) [AA NN NN AA] identifies an individual street within each grid cell. Main roads shall start with letter "˜A"™ (26 main roads can be coded in each grid cell in this way)-

Examples-

AA - Cairo Road

AB - Independence

AC - Chilimbulu;

(ii) AB, AC, AD, AE, AF and so on up to AZ. Roads that branch off from the main arterial roads will start with B, C and D etc.; and

(iii) the allocation of street codes in this manner entails the identification and numbering of all streets.

{/mprestriction}

CHAPTER 470 - POSTAL SERVICES ACT: SUBSIDIARY LEGISLATION

INDEX TO SUBSIDIARY LEGISLATION

Postal Services (Courier Service) (Licence) Regulations

Postal Services (Fees and Charges) Regulations

Postal Services Act (Commencement) Order

Postal Services (General) Regulations

Postal Services (Postcode) Regulations

POSTAL SERVICES (COURIER SERVICE) (LICENCE) REGULATIONS

[Section 47]

Arrangements of Regulations

Regulation

PART I
PRELIMINARY

1. Title

2. Interpretation

PART II
THE COURIER SERVICE LICENSING COMMITTEE

3. Establishment of Committee

4. Composition of Committee

5. Function of Committee

PART III
ADMINISTRATION

6. Register and other staff

7. Allowances of Committee

PART IV
LICENSING

8. Prohibition of operating in courier service without licence

9. Application for courier service licence

10. Courier service licence

11. Rural postal service

12. Suspension and cancellation of licence

13. Restrictions on issue of licence

SI 22 of 2003.

PART I
PRELIMINARY

1. Title

2. Interpretation

In these Regulations, unless the context otherwise requires-

"Courier Service" means a service by which a document, letter, parcel or any article (other than a telegram) is conveyed from door to door without a postage stamp;

"Courier Service Licensing Committee" means the Committee established under Regulations 3;

"Corporation" has the meaning assigned to it in the Act;

"Postal articles" has the meaning assigned to it in the Act; and

"Postal services courier" means a person or corporation who is in the business of collecting and conveying postal articles.

PART II
THE COURIER SERVICE LICENSING COMMITTEE

3. Establishment of Committee

There is hereby established the Postal Services Courier Licensing Committee.

4. Composition of Committee

(1) The Courier Service Licensing Committee shall consist of the following members:

(a) the Permanent Secretary, in the ministry responsible for communications, who shall be the Chairperson;

(b) two persons nominated by the Ministry responsible for communications;

(d) one person from the Department of Civil Aviation;

(e) one person nominated by the ministry responsible for legal affairs; and

(f) one person from private courier service operators.

(2) The members of the Courier Service Licensing Committee shall be appointed by the Minister.

5. Function of Committee

(1) The Courier Service Licensing Committee shall regulate courier service business in the Republic through the issuance of licences under these Regulations.

(2) The Courier Service Licensing Committee shall have the power to issue licences to operators of courier services.

PART III
ADMINISTRATION

6. Register and other staff

(1) The Minister shall appoint a Register of the Courier Service Licensing Committee who shall be a public officer.

(2) The Registrar shall be responsible for-

(a) the management and administration of the Courier Service Licensing Committee; and

(b) the implementation of the decisions of the Courier Service Licensing Committee.

(3) The Minister may appoint suitable public officers to assist the Registrar.

(4) Notice of the appointment of the Registrar and other public officers to assist the Registrar shall be published in the Gazette.

7. Allowances of Committee

There shall be paid from the funds appropriated for the functions of the Courier Service Licensing Committee-

(b) any other expenses incurred by the Courier Service Licensing Committee in the performance of its functions.

PART IV
LICENSING

8. Prohibition of operating in courier service without licence

A person shall operate a courier service without a licence issued under this Part.

9. Application for courier service licence

(1) Subject to the provisions of these regulations, an application for a courier service licence shall be in form CSI set out in the First Schedule.

(2) Subject to sub regulation (3) the applicant shall submit the application form referred to in sub regulation (1) which shall be accompanied by the following documents:

(a) the certificate of incorporation of the operator of a courier service;

(b) state of paid up capital;

(c) Memorandum of Association or such other company forms as may reveal the true nature and identity of the company and its shareholders;

(d) details of the intended business;

(e) letter of agreement with associated companies outside the Republic for applicant intending to deal in international mail; and

(f) annual reports or audited accounts of the applicant.

10. Courier service licence

(1) The Registrar of the Courier Service Licensing Committee shall acknowledge receipt of the application form and submit the application to the Courier Service Licensing Committee.

(2) The Courier Service Licensing Committee shall consider the application and shall communicate its decision to the applicant not later than 60 days after receipt of an application.

(4) The licence to operate a courier service shall specify the types of courier service business as follows:

(a) international and national;

(b) international and national (urban)

(d) rural.

11. Rural postal service

Provided that the Courier Service Licensing Committee shall designate the areas listed in the Second Schedule as urban area.

12. Suspension and cancellation of licence

(i) suspend the licence; or

(ii) cancel the licence.

(a) the contravention of the condition of the licence specifying the matters constituting the contravention;

(b) specifying the steps to be taken to remedy the contravention; and

13. Restrictions on issue of licence

The Courier Service Licensing Committee shall refuse to issue a licence to operate a courier service if satisfied that the applicant-

(a) is an undischarged bankrupt or has entered into a composition or a scheme or arrangement with the applicant's creditors which is still binding;

(b) has within a period of five years immediately preceding the date of the application been convicted of an offence against the Bankruptcy Act; or

(c) has within a period of five years immediately preceding the date of the application, had a licence issued under these Regulations cancelled.

14. Appeals

(2) A person who is not satisfied with the decision of the Minister under sub regulation (1) may appeal to the High Court.

15. Fees

The fees set out in the Third Schedule shall be paid for the types of licences stated therein.

FIRST SCHEDULE

[Regulation 8]

POSTAL SERVICES ACT

The Postal Services (Courier Service) (Licence) Regulations, 2003

FORM CS1

[Regulation 10]

Application No. .............................

APPLICATION FOR COURIER SERVICE LICENCE

Application Fee .............. Receipt No. ............. of ........

A. Business Particulars

1. Name of Applicant :...................................

2. Certificate of Incorporation No . ...............................

3. Registered Premises of business in Zambia: ......................................

4. Postal Address: ....................................

5. Telephone No. .....................................

6. Telex No. .........................................

7. Registered Trade Mark No. .............................

B. Nature of Business

1. Give a brief description of the type of business to be carried out

National

Urban

................................................

Rural

...............................................

................................................

International

................................................

2. Give details of transport fleet or any alternative arrangements for the movement of mail:

...............................................

C. Quality of Service

1. Do you intend to operate a "Trade and Truck Service"? If so, give brief particulars of the system's operation:

................................................

2. What are your projected delivery standard for-

	Days/Hours
(i) items posted for/or received delivery within the same city/town	................................................................
(ii) items posted in Zambia for delivery within Zambia	................................................................
(iii) letters received from other countries for delivery at towns other than Lusaka within Zambia	................................................................

N.B: You may give a breakdown on an attached sheet for individual towns within Zambia.

3. Are you prepared to commit your firm to offering a guaranteed service to the public in terms of expected delivery in times and security of mail?

..................................................

...................................................

..................................................

D. Particulars of Premises

Give a brief description of your network and storage facilities available

...................................................

..................................................

E. Sector/Destinations applied for:

..................................................

...................................................

F. Any other relevant information

..................................................

Date:.................... Signature: ....................

Office Stamp

Note:

1. Attach copies of a valid certificate of incorporation, statement of paid up capital, Memorandum of Association of Companies Form No. 2.

2. Attach list of your proposed tarrifs.

3. Information given is subject to verification by the Registrar.

POSTAL SERVICES ACT

The Postal Services (Courier Service) (Licence) Regulations, 2003

FORM CS 2

COURIER SERVICE LICENCE

[Regulation 10]

In accordance with the Postal Service Act, this licence is issued to:

(Name of Licence): ..................................... of ............................................................................................

(Postal and Physical address): ................................

...................................................

In accordance with the terms and conditions specified in the Regulations and to the following-

....................................................

Licence Fee paid: ....................... Expiry Date: .........

Lusaka, this ............... day of .........................

.........................

Courier Service Licensing Committee

For/Minister of Transport and Communications

POSTAL SERVICES ACT

The Postal Services (Courier Service) (Licence) Regulations, 2003

FORM CS 3

APPEAL TO MINISTER

[Regulation 14]

The following ............................................

Ground of Appeal-

..............

Appellant

Date: ........

SECOND SCHEDULE

[Regulation 11]

URBAN AREAS

Chililabombwe

Chingola

Chisamba

Choma

Kabwe

Kafue

Kalomo

Kalulushi

Kapiri Mposhi

Kitwe

Livingstone

Luanshya

Lusaka

Mazabuka

Monze

Mufulira

Ndola

Pemba

Zimba

THIRD SCHEDULE

[Regulation 15]

PRESCRIBED FEES IN UNITS

	Sector	Licence Fees	Annual Fees
1.	International and National	333,333	166,666
2.	International and National (Urban)	277,777	138,888
3.	National (Urban and Rural)	138,888	69,444
4.	National (Urban)	138,888	69,444
5.	National (Rural Areas)	55,555	27,777

POSTAL SERVICES (FEES AND CHARGES) REGULATIONS

[Section 47]

Arrangement of Regulations

Regulation

1. Title

2. Fees

SCHEDULE

SI 92 of 2004.

1. Title

2. Fees

The fees set out in the Schedule shall be paid in respect of the items stated therein.

SCHEDULE

[Regulation 2]

FEES AND CHARGES PAYABLE IN RESPECT OF MAIL AND PARCEL POST

1.0 DOMESTIC MAIL

WEIGHT STEPS	LETTER	PRINTED MATTER	AEROGRAMMEPOST CARD
	Fee units	Fee Units	Fee Units
Not exceeding 30g	8.3	5	7.55
Not exceeding 50g	10	7.5
Not exceeding 100g	12.5	8.3
Not exceeding 250g	13.3	10
Not exceeding 500g	15	12.5
Not exceeding 1000g	35	25.8
Each additional 250g or
Part thereof up to 2kg
For letters or 5kg for
Printed matters	5.8	4.7

1.2 DOMESTIC PARCEL POST RATES

WEIGHT	LOCAL DELIVERY	DELIVERY AT OTHER OFFICES
	Fee Units	Fee Units
Up to 1kg	37.5	56.7
Over 1kg-3kg	54.1	108.3
Over 3kg-5kg	70.8	181.7
Over 5kg-10kg	145.8	292.8
Over 10kg-15kg	216.7	364.2
Over 15kg-20kg	291.7	508.3
Over 20kg-25kg	362.5	616.7
Over 25kg-30kg	437.5	729.2

2.0 INTERNATIONAL MAIL

2.1 LETTERS

WEIGHT STEPS	ZONE A	ZONE B	ZONE C	ZONE D
	Fee Units	Fee Units	Fee Units	Fee Units
Up to 20g	12.5	14.1	15	18.3
Over 20g-100g	25.8	30.8	35.8	14.7
Over 100g-250g	51.6	62.5	66.7	83.3
Over 250g-500g	104.1	125	129.1	158.3
Over 500g-1000g	175	216.6	229.1	283.3
Over 1000g-2000g	288.9	354.2	362.5	360

2.2 SMALL PACKETS

WEIGHT STEPS	ZONE A	ZONE B	ZONE C	ZONE D
	Fee Units	Fee Units	Fee Units	Fee Units
Up to 20g	30	35.8	41.7	51.7
Over 20g-100g	41.7	56.7	67.5	84.1
Over 100g-250g	83.3	109.1	135	168.3
Over 250g-500g	150.8	160.8	259.1	344.1
Over 500g-1000g	275.8	327.5	388.8	480.8
Over 1000g-2000g	368.3	442.5	551.6	689.2

2.3 PRINTED MATTERS

WEIGHT STEPS	ZONE A	ZONE B	ZONE C	ZONE D
	Fee Units	Fee Units	Fee Units	Fee Units
Up to 20g	8.3	9.1	10	12.5
Over 20g-100g	12.5	15	20.8	58.1
Over 100g-250g	20.8	25.8	31.2	38.3
Over 250g-500g	41.7	47.9	52	68
Over 500g-1000g	61.5	83.3	88.3	110
Over 1000g-2000g	93.3	114.1	119.1	148
Over 2000g-3000g	140	171.7	176.7	220.8
Over 3000g-4000g	187.5	229.1	239.1	298.3

2.4 AREOGRAMMES

10 fee units

2.5 POST CARDS

9.1 fee units

3.0 ZONE FOR INTERNATIONAL OUT-GOING MAIL

ZONE A	ZONE B	ZONE C	ZONE D
SADC	The rest of Africa	Europe, Middle East	America, West Indies
Countries	Apart from SADC	East and India	and Oceanic Australia
			and East Asia

4.0 RATES FOR INTERNATIONAL SURFACE POSTAGE

WEIGHT UP TO (GRAMS)	LETTER	PRINTED MATTERS	SMALL PACKETS	POST CARD
	Fee units	Fee units	Fee units	Fee units
20	8.3	6.2	6.2	7
100	15	10.4	8.3
250	25.8	15	10.4
500	56.7	31.2	25.8
1000	67.5	46.7	41.6
2000	72.5	56.7	56.6
3000	-	88.3
4000	-	109.1
5000	-	140