CHAPTER 153 - HOTELS ACT: SUBSIDIARY LEGISLATION
INDEX TO SUBSIDIARY LEGISLATION
Hotels (Minimum Standards and Classification) Regulations
Hotels (Guest Register) Regulations
Hotels (License Fees) Regulations Hotels (Partial Exemption from Service Charge) (Sun International (Zambia) Limited) Regulations
[Currency mentioned in this regulation should be re-denominated as stipulated under S 4 of Re-denomination Act, 2012, read with S 29 of Bank of Zambia Act, 1996.]
Arrangement of Regulations
Regulation
1. Title
2. Interpretation
3. Applications for licenses
4. Procedure on application
5. Consideration of application
6. Grant of license
7. Notification of change of ownership
8. Classification of hotels
9. Factors governing classification
10. Issue of notice of classification
11. Keeping of register
12. List of charges to be displayed
13. Notice of classification to be displayed
14. Bedrooms to be numbered
15. Accommodation in a double room
16. Charges for full board terms
17. Bill to be supplied
18. Authentication of documents
19. Power of inspector
20. Penalties
21. Publication in Gazette
22. Revoked by S.I. No. 162 of 1985
23. Revoked by S.I. No. 162 of 1985
24. Revocation of SI 106 of 1983
SI 161 of 1983,
SI 162 of 1985.
These Regulations may be cited as the Hotels Regulations.
In these Regulations, unless the context otherwise requires—
“accommodation” means the supply of a bed with linen and sufficient and suitable bed-covers and includes the cleaning of the bedroom and any other supply or service which may reasonably be expected in an hotel of the class to which the license relates;
“bath” includes supply of adequate hot and cold water, soap and towels, and cleaning of the bath and bathroom;
“bed and breakfast” means accommodation and continental breakfast;
“double room” means a room of at least sixteen square metres with not more than two beds excepting a baby cot;
“full board” includes accommodation, early morning tea, breakfast, luncheon, dinner and bath;
“Hotel Manager” means the person who has overall charge of the day-to-day affairs of an hotel;
“single room” means a room of at least eleven square metres with not more than one bed excepting a baby cot;
“suite” means a bedroom with bathroom, and interleading lounge.
(1) Any person required by the Act to obtain a license to keep or manage an hotel shall submit an application to the Board in Form 1 in the Schedule.
(2) Any person required by the Act to renew such license shall submit an application to the Board in Form 2 in the Schedule.
(3) With effect from the 1st January, 1984, any person desiring to be or continue to be an hotel manager must hold an hotel manager's license issued by the Board by that date.
(4) An application for an hotel manager's license shall be in Form 3 in the Schedule and the license shall be in Form 4 in the Schedule; the Board shall determine its own criteria for issuing a hotel manager's license.
(1) Upon receipt of an application, the Board shall satisfy itself that the particulars set out therein are correct and shall carry out such investigation or inspection as may be necessary.
(2) Upon receipt of an application, the Board shall furnish the applicant with an acknowledgement and shall specify therein the date on which the Board shall consider such application.
5. Consideration of application
Upon the date appointed for the consideration of an application, the Board shall consider the particulars set out therein together with such reports of inspections and inquiries as may have been called for, and may—
(a) grant or refuse a license;
(b) postpone consideration of the application for any reason which the Board may deem just.
The license granted by the Board in respect of an hotel shall be in Form 5 in the Schedule.
7. Notification of change of ownership
When the ownership of an hotel is changed, the holder of the license shall notify the Board of such change forthwith.
The Board shall classify hotels into such classes and in accordance with such principles as the Board may from time to time decide. The Board shall publish particulars of such classes and principles in the Gazette.
9. Factors governing classification
In determining the classification of an hotel, the Board shall take into consideration all the factors affecting the overall standard of an hotel and in particular the following—
(a) the standard of service and efficiency of the management and the staff;
(b) the degree of comfort afforded, the quality of the equipment and furnishings, the proportion of bathrooms to the number of bedrooms and the number of private bathrooms in proportion to the whole;
(c) the standard of cleanliness throughout the hotel and the sanitary facilities provided; the manner in which food is stored, prepared, cooked and served and the quality of the food;
(d) the structure of the hotel buildings and the amenities provided by public rooms, recreational facilities and grounds.
10. Issue of notice of classification
The Board shall, upon classification of any hotel in accordance with these Regulations, send to the holder of the license for such hotel a notice in writing in Form 6 in the Schedule informing him of such classification.
Every hotel-keeper required under section 13 of the Act to keep a register for the purpose of showing the name of every guest shall keep such register in book form in Form 7 in the Schedule.
12. List of charges to be displayed
Every hotel-keeper shall cause a list of current charges for his hotel to be clearly printed and a copy of it to be displayed in every bedroom and in a prominent place at the reception desk at his hotel. Any person who contravenes the provisions of this regulation shall be guilty of an offence.
13. Notice of classification to be displayed
Every hotel-keeper shall cause the notice of classification to be exhibited at the reception desk of the hotel, and he shall not advertise or describe his hotel in any publication, leaflet, brochure, broadcast or elsewhere as being of a higher class than that described in such notice. Any person who contravenes the provisions of this regulation shall be guilty of an offence.
Every bedroom shall be numbered and the number allotted to each such room shall be clearly marked on the outside of the door thereof.
15. Accommodation in a double room
(1) When a person occupies a double room because no single-room accommodation is available, the hotel-keeper shall not charge to such person, in respect of the room, a rate higher than that fixed for single-room accommodation:
Provided that, the hotel-keeper may, at any time, request such person to share a room with another person, and, if the first person agrees, he shall be charged as regards accommodation and for so long as the room is shared with the other person, half the price chargeable for a double room; and, if he refuses, such first person may be charged the full price for the double- room accommodation.
(2) Any person who contravenes the provisions of this regulation shall be guilty of an offence.
16. Charges for full board terms
No guest staying at an hotel on full board terms shall be entitled to any reduction in charges by reason of the fact that he may not have consumed the full number of meals supplied under full board terms.
An hotel-keeper shall furnish every guest staying at his hotel with a bill showing in detail the item or items supplied and the charge or charges made therefor and, on payment being made, with a receipt duly dated and signed. Every such bill and receipt shall be numbered consecutively and a carbon copy thereof shall be kept by the hotel-keeper and, for one year from the date of issue, such copy shall be available for inspection by a member of the Board or a person authorised in writing by the Board. Any person failing to comply with the provisions of this regulation shall be guilty of an offence.
18. Authentication of documents
Every notice, order or other document issued by the Board shall be signed by the Chairman thereof, or by some person authorised in writing by the Chairman for the purpose, and when so signed shall for all purposes be deemed to have been duly issued by the Board until the contrary be proved.
Any person authorised in writing by the Board in terms of section 12 of the Act and acting in the course of his duties may—
(a) require any hotel-keeper or any of his employees, servants or agents to produce to him any article, books or accounts or other documents relating to the business of the hotel, other than profit and loss, trading accounts and balance sheets;
(b) investigate any matter arising under the provisions of the Act;
(c) seize and detain any article, books or documents relating to the business of any hotel, other than profit and loss, trading accounts and balance sheets, if he has reasonable grounds for suspecting that they contain evidence of the commission of an offence against the Act.
(1) Any person who is convicted of an offence against these Regulations shall be liable to a fine not exceeding one thousand two hundred and fifty penalty units or to imprisonment for six months, or to both, and the court trying the offence may order the cancellation of any license held by any hotel-keeper who is convicted, or whose employee, servant or agent is convicted, of an offence against these Regulations.
(2) Any person who abets the commission of, or attempts to commit, any offence against these Regulations shall himself be guilty of an offence.
[Am by Act 13 of 1994.]
A classification or reclassification of an hotel by the Board shall be published in the Gazette.
24. Revocation of SI 106 of 1983
The Hotels Regulations are hereby revoked.
PRESCRIBED FORMS
| For Official Use Only | |
| 1............................................. | |
| 2............................................. | |
| 3............................................. | |
| 4............................................. | |
| 5.............................................. |
FORM 1
[Regulation 3(1)]
APPLICATION FOR LICENSE TO KEEP OR MANAGE AN HOTEL
I, ……………………………………………………………………………………… hereby apply in terms
of section 5 of the Hotels Act for a license to keep/manage* the under mentioned hotel.
1. Name of hotel ……………………………………………………………………………………….
2. Address of hotel ……………………………………………………………………………………..
3. Name of proprietor ………………………………………………………………………………….
(if partnership, give names of all partners; if limited company, names of Directors).
4. Name of manager……………………………………………………………………………………..
5. Qualifications and/or experience of proprietor or manager in keeping or managing an hotel:
…………………………………………………………………………………………………………..
…………………………………………………………………………………………………………...
6. Municipal valuation of property ……………………………………………………………………..
7. Number of bedrooms:
(a) Single
TOTAL..
{mprestriction ids="2,3,5"}
(b) Double
TOTAL.
No…..
With bathroom and W. C.
No………. With bathroom and W. C.
No................ With bathroom with W. C.
No................ With bathroom and no W. C.
No ………… Without bathroom and with H. & C.
No……… Without bathroom but with H. & C.
No……….. Without
H. & C.
No…….
Without
H. & C.
(c) ladie's lavatories* …………………………………………..
(i) with water-borne sanitation ……………………………..…
(ii) without water-borne sanitation …………………………….
(d) gentlemen's lavatories* ……………………………………
(i) with water-borne sanitation ………………………………..
(ii) without water-borne sanitation ……………………………..
For non-residents guest:
(e) ladies'lavatories*……………………………………………..
(i) with water-borne sanitation……………………………...…..
(ii) without water-borne sanitation………………………….…...
(f) gentlemen's lavatories*………………………………………
(i) with water-borne sanitation…………………………………..
(ii) without water-borne sanitation…………………………..…..
(g) sitting-rooms for resident guests…………………………….
(i) sitting-rooms for non-resident guests……………………….
(h) writing-rooms…………………………………………………..
(i) sample rooms………………………………………………….
(j) other public rooms……………………………………………...... *Excluding private bathrooms, lavatories and sitting-rooms.
9. Is garage accommodation provided?................................................................................ .
If so, describe and state for how many cars…………………………………………………
10. What is the system of lighting? ………………………………………………………….
11. What is the system of water supply? …………………………………………………….
If not on mains supply, state quantity of water available ……………………..litres per day.
12. What is the system of sanitation? ……………………………………………………….
13. Are all rooms mosquito-proofed? ……………………………………………………….
If not, state number proofed.........................; number unproofed…………………………….
14. Average number of staff employed:
Managers………………………………………………………………………………………
Chefs ………………………………………………………………………………………….
Cooks …………………………………………………………………………………………
Barmen…………………………………………………………………………………………
Housekeepers …………………………………………………………………………………
Receptionists …………………………………………………………………………………
Waiters ……………………………………………………………………………………….
Kitchen staff …………………………………………………………………………………
Bedroom staff…………………………………………………………………………………
Others (specify) …………………………………………………………………………………
15. Are laundry facilities provided for guests? …………………………………………………
16. Details of dining-rooms………………………………………………………………………
State seating accommodation………………………………………………………………………
Number of tables…………………………………………………………………………………
17. Is there a telephone? ……………………………………………………………………………
If so, state location and number of extensions……………………………………………………
18. Are special arrangements made for children? ………………………………………………
(a) Dining-room………………………………………………………………………………
(b) Other rooms or services……………………………………………………………………
19. Is there a liquor license? …………………………………………………………………………
If so, state whether there is:
(a) separate entrance to the bar…………………………………………………………………
(b) sitting-room open to all guests/residents only………………………………………………
(c) separate toilet arrangements for the bar………………………………………………………
20. Hours:
(a) for attendance…………………………………………………………………………………
(b) for meals or refreshments………………………………………………………………………
(c) for night porter…………………………………………………………………………………
21. Describe:
(a) Kitchen accommodation and storage facilities (including refrigerator)
…………………………………………………………………………………
…………………………………………………………………………………
(b) washing-up facilities…………………………………………………
This application is supported by:
(a) bedroom plan (in duplicate and not necessarily to scale) with room numbers, number of electric lights in each bedroom, location (if installed) of H. & C. installation, bathrooms and lavatories;
(b) brief description of grounds, stating extent and amenities provided; and
(c) permit under regulation 4 of the Public Health (Tea Rooms, Restaurants, Boarding- houses and Hotels) Regulations in respect of the premises.
Date............................. Signed …………………………………………………………………………………
*Delete as applicable.
For Official Use Only
1..............................
2..............................
3..............................
4..............................
5..............................
FORM 2
[Regulation 3(2)]
APPLICATION FOR RENEWAL OF LICENSE TO KEEP OR MANAGE AN HOTEL
I, ………………………………………………………………………………………….. hereby apply for
the renewal of the license issued in respect of the under mentioned hotel.
Name of hotel ………………………………………………………………………………………………………………
Address ……………………………………………………………………………………………………………………
Name of proprietor(s) ……………………………………………………………………………………………………
Name of manager........... …………………………………………………………………………………………………
I certify that the particulars of the hotel are the same as those submitted with the last application for a license/renewal of a license in respect of this hotel, with the exception of the changes and structural alterations set out in the attached statement.
Date............................. Signed………………………………………………………………
FORM 3
[Regulation 3(4)]
APPLICATION FOR HOTEL MANAGER'S LICENSE
I, ………………………………………………………………………………………………………… hereby apply
for a Hotel Manager's License.
Address…………………………………………………………………………………………………………………
Qualifications and experience…………………………………………………………………………………………
……………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………
Are you medically fit? …………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
I declare that I have furnished the above information truthfully and exactly and that I am not aware of any circumstances not disclosed above which, if known, might raise doubts as to my fitness for an Hotel Manager's License and if this declaration or any of the particulars furnished by me are subsequently found to be false to my knowledge, I may have my license revoked.
Date............................. Signed………………………………………………………………
Witnessed by ……………………………………………………………… Date.............................
FORM 4
[Regulation 3(4)]
HOTEL MANAGER'S LICENSE
Name of holder……………………………………………………………………………………………………………………
Residential address………………………………………………………………………………………………………………
Postal address……………………………………………………………………………………………………………………
This license is issued in terms of the Hotels Act upon the conditions set forth overleaf.
It shall expire on………………………………………………………………………………………………………………………
…………………………………………………
Chairman, The Hotels Board
FORM 5
[Regulation 6]
LICENSE TO KEEP OR MANAGE AN HOTEL
Name of holder…………………………………………………………………………………………………………
Name of hotel…………………………………………………………………………………………………………..
Address of hotel…………………………………………………………………………………………………………
This license is issued in terms of the Hotels Act upon the conditions set forth overleaf
and is valid until the …………………………………………………day of...................................., 20...................
……………………………………………………
CONDITIONS
FORM 6
[Regulation 10]
NOTICE OF CLASSIFICATION
To Hotel/Motel Manager,
Your are hereby notified that the ………………………………………………………………………
Hotel has been classified by the Hotel Board as a ……………………………………………………………Hotel.
…………………………………………………..
Chairman, The Hotels Board
Date.............................. Place …………………………………………………………………………………
FORM 7
[Regulation 11]
REGISTER OF GUESTS
This Form must be completed by Guests on Arrival
HOTEL REGISTER
...................................................................... Account No. (if any) …………………………………………………… Car/Flight No.............................................. Room No…………………………………………………………………
Name (in BLOCK LETTERS) ……………………………………………………………………………………… (State Mr, Mrs, or Miss)
Number of persons……………………………………………………………………………………………………
Permanent residential address…………………………………………………………………………………………
Nationality................................................... Date of arrival at hotel……………………………………………………
Passport/Travel Document/NRC No……………………………………………………………………………………
Date and place of issue ………………………………………………………………………………………………… Purpose of stay at hotel…………………………………………………………………………………………………
Holiday
Business
International Convention or Conference
Visiting friends/relatives
Employment
Other (specify) ………………………………………………………………………………………
…………………………………………………………………………………………………………
Proposed date of departure from hotel………………………………………………………………………………….
If not resident in Zambia the following details must be completed.
Date of arrival in Zambia ………………………………………………………………………………………………
Proposed date of departure from Zambia……………………………………………………………………………….
Address to which proceeding……………………………………………………………………………………………
………………………………………………………………………………………………………
………………………………………………………………………………………………………
Identity checked by …………………………………………………………………………………………………….
Signature of Guest…………………………………………………………………………….
No innkeeper shall be liable to make good to any guest of such innkeeper any loss of or injury to goods or property brought to his inn, not being a horse or other live animal, or any gear appertaining thereto, or any carriage, to a greater amount than the sum of sixty kwacha, except in the following cases (that is to say)—
(1) Where such goods or property shall have been stolen, lost or injured through the wilful act, default, or neglect of such innkeeper or any servant in his employ;
(2) Where such goods or property shall have been deposited expressly for safe custody with such innkeeper:
Provided always, that in the case of such deposit, it shall be lawful for such innkeeper, if he thinks fit, to require, as a condition of his liability, that such goods or property shall be deposited in a box or other receptacles, fastened and sealed by the person depositing the same.
Money or valuables may be handed to the Manager for safe keeping.
HOTELS (MINIMUM STANDARDS AND CLASSIFICATION) REGULATIONS
[Section 15]
Arrangement of Regulations
Regulation
1. Title
2. Interpretation
3. Minimum requirements for hotels
4. Classes of hotels
5. Additional requirements for graded hotels
6. Ungraded hotels
[Regulations by the Minister]
SI 21 of 1983.
These Regulations may be cited as the Hotels (Minimum Standards and Classification) Regulations.
In these Regulations, unless the context otherwise requires—
“approved” means approved by the Board;
“graded” means, in relation to a hotel, a five-star, four-star, three-star, two-star or one-star hotel and
“ungraded” shall be construed accordingly.
3. Minimum requirements for hotels
No license may be issued in respect of any premises unless the premises to which an application relates meets, to an approved standard, the requirements set out in the First Schedule.
Hotels shall be classified as follows—
(a) five-star;
(b) four-star;
(c) three-star;
(d) two-star;
(e) one-star;
(f) ungraded.
5. Additional requirements for graded hotels
A hotel shall be graded if, in addition to the requirements prescribed under paragraph 3, it meets, to an approved standard, the requirements set out—
(a) in the case of a five-star hotel, in Part I of the Second Schedule;
(b) in the case of a four-star hotel, in Part II of the Second Schedule;
(c) in the case of a three-star hotel, in Part III of the Second Schedule;
(d) in the case of a two-star hotel, in Part IV of the Second Schedule; and
(e) in the case of a one-star hotel, in Part V of the Second Schedule.
There shall be no additional requirements for a license relating to an ungraded hotel.
[Regulation 3]
MINIMUM REQUIREMENTS FOR ALL HOTELS
Bedrooms
1. Through-ventilation shall be provided in all bedrooms.
2. For hotels constructed after the coming into force of these Regulations, the minimum sizes of bedrooms built-in cupboards and bathrooms shall not be deducted but the area occupied by balconies shall be deemed not to be part of the bedroom.
3. The window area shall be a minimum of 10 per cent of the floor area. An area equal to 50 per cent of the minimum window area must be capable of opening.
4. —
(a) There shall be provided in each bedroom electric lighting and an electricity outlet.
(b) There shall be provided at or near a bed for adults electric lighting operated by a switch close to the bed; where a double bed is provided, a light for either side shall be supplied, each with its own switch.
5. Either—
(a) measures, such as flyscreening or air conditioning, shall be taken against the entry of mosquitoes and similar creatures; or
(b) mosquito-nets shall be provided for guests and this fact shall be brought to their notice.
6. For hotels constructed after the coming into force of these Regulations, a lighted wash-hand basin, with hot and cold water laid on and available at all times, shall be provided in each bedroom which does not have a private bathroom, and there should be an area not less than 600 mm in width and 450 mm in height immediately above the basin and which shall be protected with an impervious splash-back.
7. The following articles shall be provided at or near every wash-hand basin—
(a) a towel rail;
(b) a shelf;
(c) a mirror; and
(d) a drinking glass for each occupant.
8. All bedroom doors shall have locks maintained in safe working condition and keys shall be made available to guests occupying the rooms.
9. An adequately lit dressing table, together with at least one drawer, a mirror and a stool or a chair shall be provided in each bedroom.
10. A wardrobe or built-in cupboard shall be provided in each bedroom, together with—
(a) coat hangers; and
(b) two or more shelves or drawers.
11. A waste-paper basket shall be provided in each bedroom.
12. There shall be—
(a) wall-to-wall carpeting; or
(b) one floor mat, not less than 90 cm by 120 cm, serving all beds; or
(c) one bedside mat, not less than 60 cm by 100 cm, for each adult bed.
13. Beds, but not beds for children, shall be of a minimum width of 90 cm and shall be provided with inner-sprung or foam-rubber mattresses of a minimum thickness of 10 cm or a similar type, as may be approved, with all sagging eliminated.
14. A suitable chair shall be provided for each bedroom in addition to the stool or the chair for the dressing table.
15. A luggage rack shall be provided in each bedroom.
16. A bedside cabinet or table shall be accessible to all adult beds.
17. All rooms shall be numbered or named.
18. Bathrooms
(a) There shall be at least one bathroom and one toilet for every eight beds which are not served by private bathrooms.
(b) Separate bathrooms and toilets shall be provided for each sex on each floor on which there are bedrooms without private bathrooms.
(c) All bathrooms and toilets shall show for which sex they are provided.
19. All bathrooms shall be served by an efficient hot-and-cold-water system maintained in good working order.
20. All baths shall be built in with impervious material.
21. All walls of bathrooms shall be covered with impervious material up to a height of 180 cm. The wall above the tiling shall be of a satisfactory finish.
22. Floors shall be of impervious material and all corners and junctions with walls shall be coved.
23. Every bathroom shall be provided with a—
(a) mirror, shelf and towel rail;
(b) bath mat;
(c) hook for hanging clothes;
(d) door which can be locked or bolted; and
(e) hand-wash basin.
24. —
(a) All toilet pans shall be provided with lids and seats.
(b) There shall be a toilet paper dispenser in each toilet and a suitable form of sanitary disposal in each female toilet.
25. There shall be fly screens on all windows capable of opening.
26. Communication systems
There shall be a communication system of such nature as is prescribed in these Regulations for the class of hotel concerned; there shall be at least electric bells for ungraded hotels.
27. Electric Lighting
(a) Electric lighting shall be provided over the whole premises.
(b) Where self-generated electric current is used, alternative means of lighting shall be available in all bedrooms, bathrooms, cloakrooms and public rooms, for use when current is not available; notices prominently displayed, drawing attention to this fact, shall be provided.
28. Dining Rooms and Lounges
Dining rooms and lounges shall be adequately ventilated.
29. Adequate furniture of acceptable quality shall be provided.
30. Adequate and proper table appointments including cutlery, condiment sets and crockery shall be provided.
31. A clean and legible menu showing the meal tariff shall be made available to guests when orders are taken.
32. Fly screens shall be provided for all windows capable of opening where no air conditioning is available.
33. No chipped, cracked or broken crockery shall be used.
Fire
34. Fire-fighting appliances which comply with local by-laws shall be available.
35. Fire escape facilities indicated by prominent notices shall be provided and maintained in safe order.
Insurance
36. The hotel shall provide and keep in force an approved public liability insurance policy.
37. Kitchens, Storerooms and Pantries
Floors of kitchens, storerooms and pantries shall be of impervious material, suitably graded and drained; all corners, edges and junctions with walls shall be coved.
38. Walls shall be tiled or be covered with other impervious finish to a height of not less than 180 cm.
39. All kitchen and pantry furniture tops and shelving shall be of stainless steel or other impervious material.
40. (a) Separate hand washing facilities with hot and cold water and splash-back shall be provided in the kitchen for the use of staff.
(b) A separate sink with splash-back shall be provided exclusively for the preparation of food.
41. Kitchens shall be kept free of insects and rodents.
42. Ventilation shall be provided; hot air fumes shall be extracted by appropriate means.
43. No chipped or damaged utensils shall be kept in areas where food is stored, prepared and served.
44. Fly screens shall be provided for all windows capable of opening. Sculleries
45. Floors shall be of impervious material, suitably graded and drained, and all corners, edges and junctions with the walls shall be coved.
46. Walls shall be tiled or be covered with other impervious material to a height of not less than 180 cm.
47. All kitchen and pantry furniture tops and shelving shall be of stainless steel or other impervious material.
48. Sculleries shall be kept free from insects and rodents.
49. (a) At least one double-bowl sink with splash-back or a dishwashing machine with piped hot and cold water shall be provided in each scullery.
(b) Separate facilities for washing pots shall be provided.
50. Refrigeration
Adequate refrigeration or coldroom capacity shall be provided for foodstuffs in or near the area where food is prepared and for drinks in or near the bar.
51. Refuse
(a) Refuse shall be disposed of in a sanitary manner.
(b) All refuse bins shall be provided with tight-fitting lids.
(c) Where stored outside the building, a suitable plinth shall be provided to ensure that refuse bins are above ground level.
(d) The refuse area shall be kept clean and tidy and free of insects and rodents. Uniforms
52. All hotel staff shall wear clean and neat uniforms.
53. Facilities for the pressing and drying of clothes by guests shall be available unless valet services are provided.
54. A supply of treated water shall be available at all times. Water for drinking shall be chilled.
55. Reception of Guests Every hotel shall have a reception area.
56. A competent person shall be available to receive guests during the hours specified in the Second Schedule in respect of the class of hotel concerned.
57. Means shall be available at or near the main entrance for summoning the receptionist.
58. A porter or other member of the staff shall be available to assist guests with the carrying of luggage during the hours specified in the Second Schedule in respect of the class of hotel concerned.
59. Tariff and Services
A legible up-to-date information notice or brochure on tariff and services, including meal times, shall be provided for guests—
(a) at the reception desk or elsewhere within the reception area; and
(b) in all bedrooms.
60. Bar
A double bowl sink of stainless steel with splash-back or other impervious material with hot and cold running water or glass-washing machines shall be provided at or near the bar, together with provision for storing glasses.
61. Public Cloakrooms
Separate public cloakrooms shall be provided for each sex.
62. The cloakrooms for men shall provide—
(a) a urinal of stainless steel or other impervious material;
(b) a toilet pan with a lid, seat and toilet paper dispenser in a cubicle provided with a door which can be locked or bolted;
(c) a wash-hand basin with running hot and cold water and splash-back;
(d) a mirror of at least 60 cm by 80 cm and a shelf;
(e) soap and a towel (on a rail) or other hand drying facilities;
(f) hooks for hanging garments; and
(g) adequate lighting.
63. The cloakroom for women shall provide—
(a) a toilet pan with a lid, seat and toilet paper dispenser in a cubicle provided with a door which can be locked or bolted;
(b) a wash-hand basin with running hot and cold water and splash-back;
(c) soap and a towel (on a rail) or other hand drying facilities;
(d) a mirror of at least 60 cm by 80 cm and a shelf or dressing table;
(e) a chair or a stool;
(f) hooks for hanging garments;
(g) a suitable form of sanitary disposal; and
(h) adequate lighting.
64. The location of every public cloakroom shall be clearly indicated.
65. Sanitation
Sewerage shall be water-borne in all sanitary facilities provided for guests or for the public.
66. Waste water shall be disposed of—
(a) into a public sewer;
(b) into a soak-away which is not in close proximity to any water supply; or
(c) in any other approved method. Staff Quarters and Amenities
67. Ablution and toilet facilities shall be provided.
68. Sewerage shall be water-borne or be disposed of by some other approved method.
69. All waste water shall be properly disposed of—
(a) into a public sewer;
(b) into a soak-away not in close proximity to any water supply; or
(c) in any other approved manner.
70. Any sleeping quarters controlled by the hotel shall be kept in a clean and hygienic condition and shall be provided with—
(a) windows;
(b) floors of impervious material with all corners and junctions coved;
(c) smooth plastered walls;
(d) approved ventilation and adequate space for each occupant;
(e) a bed for each occupant; and
(f) facilities for the storage and hanging of clothes.
71. Non-resident staff shall be provided with—
(a) ablution and toilet facilities;
(b) facilities for the storage and hanging of clothes and personal effects; and
(c) canteen facilities, which shall be weather proof, well ventilated and furnished with chairs or benches.
Sundry
72. There shall be room service from 0700 hours to 2000 hours or, in the case of graded hotels, such hours as are prescribed in these Regulations.
[Regulation 5]
ADDITIONAL REQUIREMENTS FOR GRADED HOTELS
PART I
FIVE-STAR HOTELS
Bedrooms
1. The minimum number of bedrooms shall be 50. A maximum of 10 per cent of the bedrooms may be in the form of suites.
2. A mirror not less than 60 cm by 80 cm shall be provided.
3. There shall be effective sound-proofing.
4. There shall be piped music, a radio and, if the hotel is in a television reception area, a television set.
5. There shall be wall-to-wall carpeting or an approved alternative.
6. A telephone connected to an exchange which caters for both internal and external calls shall be provided.
7. There shall be air-conditioning and heating.
8. The treated water shall be chilled and be stored in a vacuum jug or vacuum flask.
9. All beds for adults shall be provided with head-boards. Bathrooms
10. There shall be private bathrooms which shall have a toilet, a bath, a wash-hand basin, a shower and a shaver point.
Public Rooms
11. There shall be a cocktail bar in addition to another bar; there shall also be a lounge.
12. There shall be two rooms for the holding of functions; one shall have a minimum seating capacity of 250 and the other 75.
13. There shall be at least two restaurants.
14. There shall be separate doors (with touch-plates and kick-plates) for in-going and out-going traffic to, and from, the kitchen and the doors shall be screened from the view of guests in the restaurant.
15. Public rooms shall have air-conditioning and heating. Sundry
16. There shall be 24-hour room service.
17. A person shall be available 24 hours a day to receive guests and carry their baggage.
18. There shall be valet services from 0700 to 2000 hours and a one-day laundry service.
19. There shall be—
(a) secretarial services;
(b) shops or boutiques;
(c) tourist information services;
(d) car hire;
(e) cinema shows;
(f) concerts;
(g) theatre shows;
(h) baby-sitting facilities;
(i) at least one hairdressing salon; and
(j) 24-hour parking facilities.
20. The reception area shall have a porter's desk and a baggage room.
21. For hotels constructed after the coming into force of these Regulations, a lift shall be provided and, if there are three floors or more, at least two lifts shall be provided, one for service only.
22. There shall be at least two telephone booths.
23. There shall be a telex service.
24. There shall be a swimming pool with—
(a) a lifeguard;
(b) change rooms, at least one for each sex; and
(c) toilets, at least one for each sex.
25. There shall be a guest register in which there shall be entered the full names of each adult guest, his permanent address, his national registration card number or passport number, his citizenship and his next destination.
PART II
FOUR-STAR HOTELS
Bedrooms
1. The minimum number of bedrooms shall be 50. A maximum of 10 per cent of the bedrooms may be in the form of suites.
2. A mirror not less than 60 cm by 80 cm shall be provided.
3. There shall be effective sound-proofing.
4. Piped music, a radio and, if the hotel is in a television reception area, a television set shall be provided.
5. There shall be wall-to-wall carpeting or an approved alternative.
6. A telephone connected to an exchange which caters for both internal and external calls shall be provided.
7. Where it is climatically necessary, there shall be air-conditioning and heating.
8. The treated water shall be chilled and be in vacuum jugs or vacuum flasks.
9. All beds for adults shall be provided with head-boards. Bathrooms
10. There shall be private bathrooms which shall have a toilet, a bath, a wash-hand basin, a shower and a shaver point. Public Rooms
11. There shall be a cocktail bar in addition to another bar; there shall also be a lounge.
12. There shall be at least two rooms for the holding of functions.
13. There shall be at least two restaurants.
14. There shall be separate doors (with touch-plates and kick-plates) for in-going and out-going traffic to, and from, the kitchen and the doors shall be screened from the view of guests in the restaurants.
15. Public rooms shall have air-conditioning where it is climatically necessary. Sundry
16. There shall be room service from 0600 to 0200 hours.
17. A person shall be available 24 hours a day to receive guests and carry their baggage.
18. There shall be valet services from 0700 hours to 1900 hours and a one-day laundry service.
19. There shall be—
(a) secretarial services;
(b) shops or boutiques;
(c) tourist information services;
(d) car-hire;
(e) cinema shows;
(f) concerts;
(g) theatre shows;
(h) baby-sitting facilities;
(i) at least one hairdressing salon; and
(j) adequate parking facilities.
20. The reception area shall have a porter's desk and a baggage room.
21. For hotels constructed after the coming into force of these Regulations, a lift shall be provided and, if there are three floors or more, at least two lifts shall be provided, one for service only.
22. There shall be at least two telephone booths.
23. There shall be a swimming pool with—
(a) a lifeguard;
(b) change rooms, at least one for each sex; and
(c) toilets, at least one for each sex.
24. There shall be a guest register in which there shall be entered the full names of each adult guest, his permanent address, his national registration card number or passport number, his citizenship and his next destination.
PART III
THREE-STAR HOTELS
Bedrooms
1. The minimum number of bedrooms shall be 20.
2. A mirror not less than 60 cm by 80 cm shall be provided.
3. A telephone connected to an exchange which caters for both internal and external calls shall be provided.
4. Where it is climatically necessary, there shall be a heater and a fan.
5. The treated water shall be chilled and be in vacuum jugs or vacuum flasks.
6. All beds for adults shall be provided with head-boards.
Bathrooms
7. There shall be private bathrooms in at least 75 per cent of the bedrooms. The private bathrooms shall have a toilet, a bath or shower (but not less than 50 per cent of the bedrooms shall have a bath) a wash-hand basin and a shaver point. Public Rooms
8. There shall be a cocktail bar in addition to another bar; there shall also be a lounge.
9. There shall be at least two restaurants.
10. There shall be separate doors (with touch-plates and kick-plates) for in-going and out-going traffic to, and from, the kitchen and the doors shall be screened from the view of guests in the restaurants.
11. Public rooms shall have heating or fans where it is climatically necessary. Sundry
12. There shall be room service from 0600 to 2400 hours.
13. A person shall be available from 0600 to 2400 hours to receive guests and carry their baggage. At other hours a person shall be made available on request.
14. There shall be valet services from 0700 to 1600 hours and a laundry service.
15. There shall be—
(a) a shop or boutique;
(b) tourist information services;
(c) car hire;
(d) cinema shows;
(e) concerts;
(f) theatre shows;
(g) baby-sitting facilities; and
(h) parking.
16. The reception area shall have a porters desk and a baggage room.
17. At least one lift shall be provided if there are three floors or more.
18. A telephone shall be provided for the hotel.
PART IV
TWO-STAR HOTELS
Bedrooms
1. The minimum number of bedrooms shall be 15.
2. There shall be a power point. Bathrooms
3. There shall be private bathrooms in at least 50 per cent of the bedrooms. The private bathrooms shall have a toilet, a bath or shower (but not less than 50 per cent of the bedrooms shall have a bath) and a wash-hand basin.
Public Rooms
4. There shall be at least one restaurant.
5. There shall be separate doors (with touch-plates and kick-plates) for in-going and out-going traffic to, and from, the kitchen and the doors shall be screened from the view of the guests in the restaurant.
6. Public rooms shall have heating and fans where it is climatically necessary. Sundry
7. There shall be room service from 06:00 to 22:30 hours.
8. Heating or a fan shall be available on request.
9. A person shall be available from 07:00 to 20:30 hours to receive guests and carry their baggage. At other hours a person shall be made available on request.
10. There shall be valet services from 07:00 to 16:00 hours and a laundry service.
11. There shall be—
(a) a shop or boutique;
(b) tourist information services; and
(c) parking.
12. For the purposes of communication, there shall be at least electric bells.
PART V
ONE-STAR HOTELS
Bedrooms
1. The minimum number of bedrooms shall be 10. Bathrooms
2. There shall be private bathrooms in at least 20 per cent of the bedrooms. The private bathrooms shall have a toilet, a bath or shower, and a wash-hand basin.
Public Rooms
3. There shall be at least one restaurant. Sundry
4. There shall be room service from 0600 to 2100 hours.
5. Heating and fans shall be made available on request.
6. A person shall be available from 0700 to 2030 hours to receive guests. At other hours a person shall be made available on request:
Provided that, porterage need only be available on request.
7. There shall be valet or laundry services.
8. There shall be—
(a) a shop stocking toiletry; and
(b) tourist information services.
9. For the purpose of communication, there shall be at least electric bells.
HOTELS (GUEST REGISTER) REGULATIONS
[Section 27]
Arrangement of Regulations
Regulation
1. Title
2. Guest Registers to be documents of Hotels Board
[Regulations by the Minister]
SI 116 of 1996.
These Regulations may be cited as the Hotels (Guest Register) Regulations.
2. Guest Registers to be documents of Hotels Board
Guest registers printed or obtained from a source other than the Hotels Board, by hoteliers shall—
(a) be accountable documents of the Hotels Board; and
(b) be handed over to the Hotels Board by the hoteliers when completed.
HOTELS (PARTIAL EXEMPTION FROM SERVICE CHARGE) (SUN INTERNATIONAL (ZAMBIA) LIMITED) REGULATIONS
[Section 27]
Arrangements of Regulations
Regulation
1. Title
2. Partial exemption from service charge
SI 75 of 2002.
These Regulations may be cited as the (Partial Exemption from Service Charge) (Sun International (Zambia Limited) Regulations, 2002.
2. Partial exemption from service charge
Subject to sub-regulations (2) the premises of Sun International (Zambia) Limited are hereby exempt from adding to every bill a service charge of ten per centum of the bill as provided under section 25 of the Act, to the extent that Sun International (Zambia) Limited shall–
(a) add service charge of eight per centum in respect of every bill for food and beverage; and
(b) add a service charge of two per centum in respect of every bill for accommodation.
(2) The partial exemption granted under sub regulation (1) is subject to the condition that Sun International Hotel (Zambia) Limited has reached an agreement with its employees on the exemption and which agreement has been executed by Sun International (Zambia) Limited and the employees, and a copy of which has been submitted to the Minister.
(3) The partial exemption granted under these Regulations shall be for a period of three years.{/mprestriction}